Ramada hotels in Ajman form 'Guest Happiness Committee'
The committee is tasked with improving overall guest experience and ratings on review websites for both Ramada properties in Ajman
Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman have launched a joint 'Guest Happiness Committee' with the aim of improving overall guest experience and ratings on review websites for both properties.
The new team, whose members are pooled from the two hotels' various departments, such as the executive office, sales & marketing, and front office, will be responsible for monitoring feedback from different review websites and taking the necessary actions to reinforce standards of service.
Cluster general manager Iftikhar Hamdani commented: “Our hotels have always been committed in making our guests happy, which is the core principle of the hospitality business. Previously, we only have one department in-charge for this huge task; thus, we pooled in members from the different departments to address the needs for quick and adequate responses to our clientele.”
Both properties have received accolades from various review-based sites including the TripAdvisor certificate of excellence and travellers’ choice Award; and HolidayCheck’s recommended hotel certification, to name a few.
To facilitate consistent, satisfactory service, the 'Guest Happiness Committee' will ensure that each comment on review sites is taken into account, and prompt the concerned departments of both commendations and complaints from reviewers.