Employee engagement is vital in hospitality

Why do hotels need engaged employees?

Franziska Purkert, corporate director housekeeping – operations, Rotana Hotel Management Corporation.
Franziska Purkert, corporate director housekeeping – operations, Rotana Hotel Management Corporation.

Employee engagement is based on trust, integrity, two way commitment and communication between an organisation and its members, according to Franziska Purkert, corporate director housekeeping – operations, Rotana Hotel Management Corporation at the fifth annual Executive Housekeeper Forum.

The session explored how to keep employees engaged, ensure they develop their full potential, and stay committed to their role so they contribute very best to the success of a hotel.

"Leadership and motivation is very closely linked to employee engagement. If the leader positively motivates the team member then you will have good employee engagement," added Purkert. 

The company needs to work towards engaging the employee so that they can do their work productively. Purkert narrowed it down to three three types of employees- engaged, not engaged and actively disengaged. 

"Usually in a company 30% of staff is engaged, 52% is disengaged and 18% is actively disengaged. If the leader of your team is actively disengaged then your team will be more disengaged on the whole," said Purkert.

So why do we need engaged employees? Purkert informed: "High engagement means better productivity, higher retention, employees work harder and engaged employees make customer service where as disengaged employees break it and give your hotel a bad name."

"Employee attitude has greatest impact on loyalty and customer service. Engergised teams believe in the mission and vision of the hotel and employees are the most important asset for a company," she added. 

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