Dunes Hotel Apartments debuts Happiness Initiative

Dunes Hotel Apartments ushers in "Hi", its new Happiness Initiative

Dunes Happiness Ambassadors Elias Rebello, Maria Floricar and Siraj Uddin.
Dunes Happiness Ambassadors Elias Rebello, Maria Floricar and Siraj Uddin.

Dunes Hotel Apartments launched its new Happiness Initiative, dubbed "Hi", on the duly designated International Day of Happiness, March 20th.

“Inspired by Dubai’s National Happiness and Positivity Programme we wanted to launch a corporate initiative focused on spreading joyfulness and creating a positive environment for guests and employees alike. At its heart, Hi is about celebrating everyday happiness and delighting our guests by going over and beyond the line of duty. It is also about continuing to make our employees feel valuable and making Dunes a happier place to work. Our focus as an organization will be about creating little moments of surprise and personal, genuine and happy human interactions everyday,” declared Dunes Hotel Apartments general manager Faisal Abdul Rahman.

As part of the initiative, a series of "happiness actions" will be introduced across day-to-day functions in the apartment chain's operations, such as in the areas of front Desk, room service, F&B, HR as well as the group's loyalty programme Dunes Hadiya.

Did you like this story?
Click here for more

From among front line staff across the group's three properties in Al Barsha, Oud Metha and Muhaisnah, a Happiness Ambassador is leading the initiative per property. These Ambassadors, selected based on positive attitude and track record for customer service excellence, will be provided with special training and empowered to use personal initiative and creativity in order to achieve and go beyond guests' expectations.  

The apartment chain also intends to establish a "Happiness Zone" in order for its community of guests to engage with one another and socialise in enjoyable activities.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine