Isidro deals her way to Sales and Marketing win

Maintaining a close relationship with existing accounts holds key to Isidro's success in award win

Abigail Isidro [second from left] being presented her award by Hoist Group's Maya.
Abigail Isidro [second from left] being presented her award by Hoist Group's Maya.

Abigail Rabaja Isidro won the Sales and Marketing Manager of the Year prize at the 2017 Hotelier Express Awards.

Isidro started with the hotel as a sales manager in January 2012 and after a very consistent performance was promoted to senior sales manager in 2014.

Isidro currently manages some of Gloria Hotels & Resorts top clients and has very strong relationships with them. In 2016, she secured 75,837 room nights for the company and generated a revenue that made her one of the top producing sales colleagues.

“2016 was a very tough year, not just for Gloria Hotels but across the industry. However, I take it as a challenege and I made sure I serviced my clients and guests as per the Gloria standards. It’s also down to the Gloria management, and I thank them for recognising my efforts in my role,” said an elated Isidro.

Isidro also said it is important to go the extra mile to secure existing business. “I visited my clients all the more and I also made sure that I was working closely with the hotel. So, I look at myself as a third party person in the puzzle.”

The Philippines national also said that she relies on her team, both those working below and above her, for guidance when she hits road blocks.

The inaugural Hotelier Express Awards was held at the Grossvenor House on February 22, 2017.

Isidro was presented with the award by Hoist Group regional key accounts manager Maya, while Rohit Challapalli was recognised as the highly commended amongst all the nominees.

The other nominees were Mohamed Azeem, marketing manager, Al Khoory Hotels, Dubai.

The inaugural Hotelier Express Awards was supported by: Platinum Sponsor, Caffe di artisan; Gold Sponsor, Oldenburger; Silver Sponsor, A. Ronai; Category Sponsors, SIAL Middle East, Sealed Air Diversey Care, Aramtec, Viking Gulf, Prologic, Dallmayr, Hoist Group; and Beverage Sponsor MMI.

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