Dubai hotel trains staff to serve disabled guests
27 members of the Amwaj Rotana hotel team enrolled in the first edition of the new training programme
The Amwaj Rotana hotel in Dubai has introduced a training programme to help staff caterer better to guests with special needs.
27 members of the hotel team enrolled in the new training programme. In the first edition of the course, the training focused on staff from housekeeping, front office, laundry and the hotel’s health and wellness centre.
According to a statement by the hotel, the Amwaj Rotana plans to eventually roll the training programme out to other departments within the property.
Commenting on the initiative, Amwaj Rotana GM Mark Deere said: “As Dubai is rapidly developing and welcoming more and more visitors of diverse backgrounds and needs, we felt that it was essential to take our talents to another level, especially after recently upgrading several of our rooms to cater to guests with special needs."
The course covered topics such as explaining different types of disabilities to staff, and looking at etiquette to follow when interacting with guests. The course also looked at features of the rooms that have been specifically design for guests with disabilities, and how to handle emergency evacuation procedures. Staff on the course were also taught sign language.