Are your housekeepers firing on all cylinders?

Click to find out best practices and methods to implement at your hotel

Michelle Milot, executive housekeeper, Jumeirah.
Michelle Milot, executive housekeeper, Jumeirah.

Around 20 executive housekeepers discussed ways, methods and best practices at the Executive Housekeeper Forum organised by Hotelier Middle East last week.

Michele Millot of Jumeirah Beach Hotel headed the roundtable discussion, which turned into a brainstorming and a sharing of best practices for housekeepers in the UAE.

Amid talking points, Millot invited discussions across four main categories – tools, training, trolley set-up and pantries, leadership and assignment duties.
While discussing tools for housekeepers - technology was the most diversely discussed topic with executives deliberating how they are kept informed by their housekeepers of progress made in each room.

Did you like this story?
Click here for more

“We make use of a software called Rex at our properties,” said one of the housekeepers.

While many housekeepers said they use the old fashioned way of the room phone to relay the message that rooms have been cleaned, some even admitted to using Whatsapp group messages to get the information across.

The trolley was another important topic that the professionals felt strongly about. “When we started off we used baskets, and as it kept getting full with linen it would become too heavy to carry.

Today, we make use of proper trolleys and pantries and it makes life extremely easy and work can be done quicker,” said Tatjana Ahmed of the Grand Hyatt Dubai.

Millot also touched on training and the importance of praise and motivation of the housekeeping staff. “We cannot only pull up staff when they are falling short, they have to be appreciated as well,” she said.

She also indicated that it is important to remember housekeeping is a group effort and individual recognition alone will not be sufficient.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine