Experts discuss the need for structure in HSE

Aligned structure and strict reporting lines are key to proper management

Panellists on stage.
Panellists on stage.

Experts at the Hotelier Middle East: Safety & Security Summit 2015 discussed the importance of structuring the HSE/security department correctly.

Speaking during a panel discussion titled “How to structure your HSE/security department”, FRHI executive director of risk management Richard Higgins spoke about changes currently being made within the group’s global security structure.

Higgins joined the group in 2014 as head of risk management, and is working on developing an aligned structure.

Did you like this story?
Click here for more

He explained: “The hotels all have different responsibilities – one hotel may have a security manager, another may have a loss prevention manager, risk manager, etc. So each hotel currently has a different structure.

“What I’m working on is aligning that structure so that we have regional risk managers that look after safety and security. They will also be responsible for coordination and business opportunity on behalf of their general managers, who will then report to regional senior vice presidents of operations.”
Jumeirah Group group director of HSE Craig Cunningham also talked through the Dubai-based group’s security and HSE operations.

“We have a group director to support the global properties who reports to the chief executive officer and within my team it is be a mixture of resources – some specialist resources that we’ve brought in to look at compliance and aspects of compliance and also supporting the business in terms of critical safety systems which would be things like a fire matrix.

“If we have smaller properties or city centre properties outside the UAE, we might have a combined resource there which would be an HSE or security resource with a reporting line to me and also a reporting line to the general manager. In Dubai, where we operate a very large resort business, I think it is important that we have dedicated HSE resources on the site. And most of the resources in Dubai have a direct reporting line to me and the GM of the business.”

Cunningham also pointed out the need to have a solid structure in place, with Jumeirah’s rapidly growing portfolio.

“We as an organisation have doubled in size over the last three to four years and the prospect is that will happen again in the coming years. And I think that’s an important aspect of how you structure these departments to meet the needs of the current situation,” he said.

The Hotelier Middle East: Safety & Security Summit was held on June 2 at Grosvenor House, Dubai and was sponsored by MVP Tech, Vingcard Elsafe, Arecont Vision, Pelco, and World Security.

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular



Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine