Saudi Arabian hotel fined for bad guest treatment
An unnamed hotel has been fined by the Saudi Commission for Tourism and Antiquities for holding the guest for an hour because he complained that hotel staff had damaged his car
The Saudi tourism authority has reportedly fined a hotel and ordered it to refund a Saudi Arabian man who was held by security and not allowed to see his new wife.
The guest claimed he was detained in the reception area for more than an hour and prevented from seeing his bride after he complained that staff had damaged his car.
Hotel security allegedly assaulted him and took away the mobile phone on which he had recorded their conversation about the damaged car, he said, according to Arab News.
The hotel, which has not been named, denied the allegations.
However, the Saudi Commission for Tourism and Antiquities (SCTA) ruled the hotel had violated Saudi regulations that demand hotels treat guests politely, Arab News said.
The SCTA has reportedly ordered an investigation into the complaint. But in the meantime, the hotel has been fined and ordered to refund the man’s stay.
“Article 18 of the regulations states that each hotel is committed to the reception of guests, if rooms are available, and will provide all hotel services to them, according to the grade and in compliance with class-specific prices,” SCTA director general in Makkah Mohammed Al Amri was quoted as saying.