Day in the life: Intizar Khan, Doorman
An in-depth look at the busy daily schedule of Ramada Ras al Khaimah's doorman
8:30am - My day begins and I prepare for work. Since I will be welcoming guests, I need to look fresh and active, so I take a shower and make sure I am well-dressed.
11:00am - An interesting part of my job is interacting with my colleagues and checking for any particular reports for handover, especially from the night shift. This will ensure smooth flow in case there are tasks I need to continue or finish during my shift.
11:30am - I usually check with the front office staff the number of check-outs and check-ins we have for the day. This helps me to ensure that all incoming and outgoing guests are assisted and welcomed in an orderly manner.
12:00pm - The hotel lobby starts getting busy because most guests check out at this time. I open the doors for the guests and also help the concierge team with carrying luggage.
12:30pm - Part of my task is to assist guests who need transportation. Since we have a list of cab drivers to contact, I call and inform them of the passengers’ requests. I also assist the passengers in explaining to the drivers where they are heading.
1:00pm - When the majority of hotel guests have left the hotel, I inspect the lobby and ensure that it is clean for the incoming guests. I also use this time to freshen up and prepare for the new arrivals.
2:00pm - It’s check-in time for our new guests so I open the doors for them and welcome them to the hotel.
6:00pm - When all the guests have been accommodated in their rooms, I light up a bokhoor and go around the hotel. The scent makes the lobby and the hallway fragrant.
7:00pm - I run some last minute checks and hand over any reports for the next shift, and then I am off to the hotel’s cafeteria for dinner. Here, I have food and indulge in conversation with my colleagues.
8:00pm - My day ends. It’s time for much-needed rest. I wait for the driver to take me to the accommodation and get a good night’s sleep.