Hyatt hotels to introduce free Wi-Fi next year

Hotel operator to offer free access across global portfolio from February 2015

Operators, Hyatt hotels, Technology, Wifi

Hyatt Hotels Corporation has said it will offer free Wi-Fi at all Hyatt properties worldwide from February 2015.

Guests will be able to access free Wi-Fi on an unlimited number of mobile devices or laptops in Hyatt-branded guest rooms and social spaces.

Commenting on the move, Hyatt vice president of brands Kristine Rose said: “Internet connectivity is no longer an amenity. It has become an integral part of travellers' daily lives and a basic expectation. Travellers shouldn't have to remember which brands or locations offer it for free or the strings attached to get it.”

Hyatt has previously offered free Wi-Fi to members of its Hyatt Gold Passport loyalty programme, as well as guests at select properties. The group says expanding free Wi-Fi is part of Hyatt’s ongoing focus to make the guest experience more seamless.

“Our colleagues are committed to not just listening to what our guests say, but understanding their real needs. This practice has already brought us new ways to make a guest's stay more personal and seamless, from expedited check-in methods to easier ways for guests to make requests,” Rose added.

“Today, people consider smartphones just as important as their car and more important than television or coffee. Travellers feel out of sync with their lives when they can’t freely connect. Giving free Wi-Fi without a catch will enable us to continue innovating the guest experience to help people be more productive and stay better connected to colleagues, friends and family,” she said.

Where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium Wi-Fi service.

Hyatt’s global portfolio comprises 573 properties in 48 countries.

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