Tips for vendor evaluation, feedback and contracts

Sarfaraz Bashir of Jumeirah Group presented at Hotelier's Procurement Summit

Sarfaraz Bashir, officer - supply-chain & logistics, Jumeirah group.
Sarfaraz Bashir, officer - supply-chain & logistics, Jumeirah group.

At last week's Hotelier Middle East Procurement Summit, Sarfaraz Bashir, officer - supply-chain & logistics, Jumeirah Group shared his expertise on why vendor evaluation and contracts are vital for reducing supply chain costs and improving quality and timeliness of service.

Here were some of his key messages:

1. Establish real vendors. There are companies that are not vendors, they are not running good companies, and they are not established brands. But if we talk about the vendor’s evaluation this should be a proper criteria that you go through before you actually meet them so that you don’t waste time with fake companies.

2. Come up with a sturdy criteria. The vendor evaluation should be a process by which we select our suppliers by their operating standards. Not only standards, but qualifications, trade licensing partners, facilities, experience of the vendor on the market, their clients.

3. Get feedback. A vendor’s evaluation is best when you get feedback from all the departments affected - the end user.

4. Enforce contracts. Contracts help with timing so things are available. You’re securing the costs, you’re securing the supplier who provides these items down the line so it’s always helpful for us to have a contract.

5. Review the vendor regularly. At Jumeirah, we review our vendors again after six months so this helps us to make sure that our processes are sustainable and stable over an extended period.

The Hotelier Middle East Procurement Summit took place in Dubai on Tuesday November 4 at Ritz-Carlton DIFC.

The event attracted more than 90 delegates and was sponsored by by Associate Sponsor A. Ronai, Official Water Sponsor Horeca/ Aqua Panna & San Pellegrino and exhibitors Pulsar Foodstuff Trading/Gourmet Olive Market, Lavazza/Eurocoffee, Ruud Lighting, Unique Precise and Sun & Shades.

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