St Regis Doha hires more than 40 butlers

Hotel due to open this year aims to provide a butler per a guest

L-R: Hanna Azzi, executive assistant manager for rooms and Mahjoub Kammoun, head butler, St. Regis Doha.
L-R: Hanna Azzi, executive assistant manager for rooms and Mahjoub Kammoun, head butler, St. Regis Doha.

The St. Regis Doha has recruited more than 40 professional butlers from around the world, in line with its plan to have a butler for each guest staying at the hotel.

"The St. Regis butler service is one of the defining features of our hotel, and part of our promise to our guests that they will have a truly memorable stay. Each of our new butlers is currently undergoing months of extensive training so that they understand the history and performance expectations of the St. Regis butler, and we believe that guests in Qatar will truly value this service," said Mahjoub Kammoun, head butler.

The hotel, which is scheduled to open later this year, will focus on bespoke luxury — of which the butler service is a key element.

Did you like this story?
Click here for more

"One of the unique experiences for our guests is that the main point of contact throughout their stay is their own butler, helping them with every request. In order to deliver this experience, we have a huge team behind the scenes ensuring that housekeeping, laundry and service levels are immaculate," explained Hanna Azzi, executive assistant manager for rooms.

Every guest who stays at the hotel will be provided with their own butler for the duration of their stay. Any request, whether guests require a perfectly-pressed suit or a last-minute gift for a loved one, will be tailored to match their specific requirements and tastes.

Butlers will be available for guests around the clock, instantly accessible by page from the guest's room or through the E-Butler service, which enables guests to email their butler with their requests anytime, either from the hotel or even off-property.
 

For all the latest hospitality news from UAE, Gulf countries and around the world, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page.

Most Popular

Newsletter

Reports

Human Capital Report 2017

Human Capital Report 2017

The second annual Hotelier Middle East Human Capital Report is designed to explore the issues, challenges and opportunities facing hospitality professionals responsible for the hotel industry’s most important asset – its people. The report combines the results of Hotelier Middle East's HR Leaders Survey with exclusive interviews with the region's senior human resources directors.

Hotelier Middle East Housekeeping Report 2016

Hotelier Middle East Housekeeping Report 2016

The Hotelier Middle East Housekeeping Report 2016 provides essential business insight into this critical hotel function, revealing a gradual move towards the use of automated management and a commitment to sustainability, concerns over recruitment, retention and staff outsourcing, and the potential to deliver much more, if only the industry's "image problem" can be reversed.

From the edition

From the magazine