Five tips for hotel managers
Amine Saad, regional trainer, Wyndham Hotels & Resorts reveals five tips for hotel managers
Share your knowledge, delegate, measure and reward performance
Training is a part of your job as a hotel manager. But sharing your knowledge with your team members will not only empower them but also equip them with the right tools, skills and knowledge to perform their job independently. Communicate your hotel’s vision, values and goals and let your team take it from there.
Employees efforts should not be taken for granted – they are the ones who will help you achieve your hotel goals and motivate others to be more engaged. They are also the examples other employees look to when trying to grow professionally. Successful hotel managers are active in recognising and acknowledging their team's hard work and are mindful of rewarding top performers.
Spend time in the hotel, not your office
One of the best ways to motivate hotel team members is to be a manager who leads by example. A successful hotel manager needs to spend time in the hotel around teams and guests. A great hotel manager needs to lead by example and be hands-on to ensure everything is done to deliver a great guest experience, even if it lies outside his/her normal range.
Listen to your staff, guests and owners
Always listen to your staff, guests and owners. Your staff will give you insights on important details that you may have missed. Whether it is through direct comments, online reviews or social media conversations, it’s crucial to listen and learn from how guests feel about their experience. Make this your daily priority.
Love your job and take responsibility
Being a successful hotel manager is all about your ability to serve your team, guests, owners and others around you, and this can’t be accomplished unless you genuinely enjoy what you do.
As a hotel manager you need to know when to accept mistakes that have been made and take it upon yourself to fix them. As a leader, it is important to take responsibility, attend to the matter, learn from the situation and then move on. This can be a great example to apply in front of your team members in order to nurture ownership culture in your hotel and lead by example.
You must have worked thousands of hours over your lifetime to climb the ranks to the position of a hotel manager; you surely know what you do and the best way to do it – don’t forget to smile, acknowledge, compliment, praise and learn.