Hotelier Middle East -

Competency and Behavior Based Interviewing

Scheduled Date: Sunday, October 16, 2011/Thursday, October 20, 2011
Training Provider: Meirc Training & Consulting
Type: Training course
City: Dubai
Country: United Arab Emirates
Sector: General
Languages : English

Program Objectives:

By the end of the program, participants will be able to:
* Define the importance of interviewing as a method of selection.
* List the common mistakes untrained interviewers commit and define ways to overcome them.
* Discover the main types of selection interviews and when and how to use each.
* Design an interview guide and use it in order to collect code-able data from interviewees.
* Use probing techniques designed to uncover behavioral characteristics of applicants.
* Utilize data collected from interviews in order to produce meaningful interview reports which will help in the decision-making process.

This Program is designed for:

Recruitment and selection employees whose duties involve attracting, short listing and selecting candidates to fill vacancies. The program is also designed for professionals working in recruitment agencies and executive search firms. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

The Interview as a Method of Selection

* Prevalence of the Interview as a Selection Method
* The Reliability and Validity of Interviews
* Problems with Typical Interviews: Before, During and After

Types of Selection Interviews

* Screening and Biographical Interviews
* Serial and Sequential Interviews
* Panel Interviews
* Structured Interviews
* Competency-Based Interviews (CBI)

Pre-Interview Steps

* Preparing a CBI Guide
* Standardizing the Questions
* Deciding on the Rating Scale
* Organizing Venue and Material

Structure of an Interview

* Introduction Techniques
* Opening Statements/Questions
* Conducting the Interview
* Closing the Interview

Interview Questions

* Open and Closed Questions
* Hypothetical Questions: When and How
* Leading Questions and How They Should Be Used
* Probing and Fact Finding Questions
* STAR and FACT Funneling Techniques
* Disallowed Questions

Post Interview Steps

* Classifying and Evaluating Captured Data
* Quantifying Intangibles
* Producing Interview Reports
* The Selection Decision

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