Hotelier Middle East - HotelierMiddleEast.com

Interdepartmental Communication

Back
Scheduled Date: Sunday, October 16, 2011/Thursday, October 20, 2011
Training Provider: Meirc Training & Consulting
Type:
City: Dubai
Country: United Arab Emirates
Sector: General

Program Objectives:

By the end of the program, participants will be able to:

* Identify the framework of interdepartmental communication.
* Understand the importance and practice of excellent internal customer service.
* Take a proactive approach in simplifying the work processes and flow between work units.
* Remove interdepartmental communication barriers and resolve conflict.
* Develop a plan for enhancing organizational communication.

This Program is designed for:
Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Organizational Communication

* Upward, Downward and Horizontal Communication
* Organizational Culture and Its Effect on Performance
* Formal and Informal Communication and Their Uses
* Barriers that Impede Effective Interdepartmental Communication

Internal Customer Service

* What Is Internal Customer Service?
* Benefits of Excellent Internal Customer Service
* Clarifying Individual and Departmental Roles in Building Rapport within the Department and between Departments

Simplification of Work Processes between Departments

* Signs of Complicated Procedures
* Stages in Simplifying Work
* Work Flow Techniques

Interdepartmental Team Building

* Removing the Us against Them Mindset
* Integrating Departmental Efforts towards Organizational Goals
* The Power of Synergy

Resolving and Solving Interdepartmental Problems and Conflicts

* Identifying and Solving Problems
* Resolving Interdepartmental Conflict
* Negotiating a Win-Win Settlement

Efficient and Effective Organizational Communication

* Eliminating Communication Overload and Ensuring Smooth Flow
* Choosing the Right Communication Media

Pre-requisites
None

Delivery Type
Group-Live


Latest programs

Other Courses in Dubai


Other Courses in General


Other Courses from Meirc Training & Consulting


Jobs in General


Hotelier Directory »
Search our database of more than 2,700 industry companies

Browse the directory »

ALSO IN HotelierMiddleEast.com »

Front Of House

Qatar bans minimum F&B spend to protect consumers

Many restaurants, coffee shops and hotels force customers to place a minimum order

Read more
Back Of House

Raviz Center Point earns TripAdvisor certificate

Raviz Center Point Hotel, Dubai has earned a 2016 TripAdvisor certificate of excellence following sustained positive reviews

Read more
Food & Beverage

Horeca & Appetite provide iftar for labourers

Iftar packages were distributed to Dubai labourers

Read more
People

Crowne Plaza Yas Island appoints new area DOSM

Crowne Plaza Abu Dhabi Yas Island has appointed a new area director of sales and marketing in Abu Dhabi

Read more
Business

Raviz Center Point earns TripAdvisor certificate

Raviz Center Point Hotel, Dubai has earned a 2016 TripAdvisor certificate of excellence following sustained positive reviews

Read more
LEISURE

Oman Tourism Strategy to provide 500,000 jobs

Third phase of development will see the addition of 29,596 new hotel rooms in the Sultanate

Read more