|Scheduled Date:||Sunday, October 16, 2011/Thursday, October 20, 2011|
|Training Provider:||Meirc Training & Consulting|
|Country:||United Arab Emirates|
By the end of the program, participants will be able to:
* Identify the framework of interdepartmental communication.
* Understand the importance and practice of excellent internal customer service.
* Take a proactive approach in simplifying the work processes and flow between work units.
* Remove interdepartmental communication barriers and resolve conflict.
* Develop a plan for enhancing organizational communication.
This Program is designed for:
Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 25 NASBA CPEs.
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
* Upward, Downward and Horizontal Communication
* Organizational Culture and Its Effect on Performance
* Formal and Informal Communication and Their Uses
* Barriers that Impede Effective Interdepartmental Communication
Internal Customer Service
* What Is Internal Customer Service?
* Benefits of Excellent Internal Customer Service
* Clarifying Individual and Departmental Roles in Building Rapport within the Department and between Departments
Simplification of Work Processes between Departments
* Signs of Complicated Procedures
* Stages in Simplifying Work
* Work Flow Techniques
Interdepartmental Team Building
* Removing the Us against Them Mindset
* Integrating Departmental Efforts towards Organizational Goals
* The Power of Synergy
Resolving and Solving Interdepartmental Problems and Conflicts
* Identifying and Solving Problems
* Resolving Interdepartmental Conflict
* Negotiating a Win-Win Settlement
Efficient and Effective Organizational Communication
* Eliminating Communication Overload and Ensuring Smooth Flow
* Choosing the Right Communication Media