Hotelier Middle East - HotelierMiddleEast.com

Interdepartmental Communication

Back
Scheduled Date: Sunday, October 16, 2011/Thursday, October 20, 2011
Training Provider: Meirc Training & Consulting
Type:
City: Dubai
Country: United Arab Emirates
Sector: General

Program Objectives:

By the end of the program, participants will be able to:

* Identify the framework of interdepartmental communication.
* Understand the importance and practice of excellent internal customer service.
* Take a proactive approach in simplifying the work processes and flow between work units.
* Remove interdepartmental communication barriers and resolve conflict.
* Develop a plan for enhancing organizational communication.

This Program is designed for:
Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Organizational Communication

* Upward, Downward and Horizontal Communication
* Organizational Culture and Its Effect on Performance
* Formal and Informal Communication and Their Uses
* Barriers that Impede Effective Interdepartmental Communication

Internal Customer Service

* What Is Internal Customer Service?
* Benefits of Excellent Internal Customer Service
* Clarifying Individual and Departmental Roles in Building Rapport within the Department and between Departments

Simplification of Work Processes between Departments

* Signs of Complicated Procedures
* Stages in Simplifying Work
* Work Flow Techniques

Interdepartmental Team Building

* Removing the Us against Them Mindset
* Integrating Departmental Efforts towards Organizational Goals
* The Power of Synergy

Resolving and Solving Interdepartmental Problems and Conflicts

* Identifying and Solving Problems
* Resolving Interdepartmental Conflict
* Negotiating a Win-Win Settlement

Efficient and Effective Organizational Communication

* Eliminating Communication Overload and Ensuring Smooth Flow
* Choosing the Right Communication Media

Pre-requisites
None

Delivery Type
Group-Live


Latest programs

EDITOR'S CHOICE »
Disney eyes Egypt for first Middle East theme park
Business Disney eyes Egypt for first Middle East theme park

Egypt's investment minister says park would be similar to Disneyland Paris

Abu Dhabi to host record-breaking SIAL
Business Abu Dhabi to host record-breaking SIAL

Regional food trade show to open tomorrow in capital

Pullman Dubai City Centre Residences now open
Business Pullman Dubai City Centre Residences now open

Property reopens after US $27.2mn refurbishment

Other Courses in Dubai


Other Courses in General


Other Courses from Meirc Training & Consulting


Jobs in General


Hotelier Directory »
Search our database of more than 2,700 industry companies

Browse the directory »

ALSO IN HotelierMiddleEast.com »

Front Of House

Starwood to offer rewards members free Wi-Fi

Members of Starwood Preferred Guest to get free internet if they book directly

Read more
Back Of House

S.Pellegrino Young Chef Award deadline extended

Young chefs can now submit their applications for S.Pellegrino Award until December 31st 2014

Read more
Food & Beverage

Hakkasan expands F&B empire with $36m acquisition

Abu Dhabi-owned operator adds 22 venues in Las Vegas to its portfolio

Read more
People

S.Pellegrino Young Chef Award deadline extended

Young chefs can now submit their applications for S.Pellegrino Award until December 31st 2014

Read more
Business

Marriott adds four Azerbaijan hotels to Autograph

Two hotels in mountain resort joining this month, with two more in capital Baku in June

Read more
LEISURE

Dubai set to live stream NYE fireworks on YouTube

Display at Burj Khalifa set to attract millions of viewers around the world

Read more