Program Objectives:

By the end of the program, participants will be able to:
* Realize the importance of quality models.
* Understand TQM philosophy.
* Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
* Gain an understanding of other widely used improvement methodologies.

This Program is designed for:
Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Introduction to Total Quality Management (TQM) Concepts

* Definition of Quality and Quality Models
* What is TQM?
* The Relationship Between ISO 9001:2008 and TQM
* Benefits of Implementing a Quality Model
* Popular TQM Approaches (Deming, Crosby, Juran, etc.)
* The Malcolm Baldrige National Quality Award
* EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
* Selecting the Right Model for Your Organization

The Success Elements of TQM

* Customer-Driven Quality
* PDCA
* Eight Step Problem-Solving Methodology
* Process Thinking
* Eliminate the Non-Value Added
* Management by Facts and Data
* Continual Improvement
* Enhanced Employee Participation and Decision-Making through Idea Generating
Systems
* Employee Reward and Recognition

Improvement Tools and Methodologies

* Brainstorming
* Pareto Chart
* How-How and Why-Why Diagrams
* Cause and Effect Diagram
* Force Field Analysis
* Process Mapping, The Turtle
* Poka Yoke
* Lean Thinking and 5 S Program
* Six Sigma

Benchmarking as a Tool to Improve Quality and Business Processes

* What is Benchmarking? Why Benchmark?
* Levels of Benchmarking
* Out-of-the-Box Benchmarking

Elements of a Continuous Improvement Process

* The FOCUS Method
* The Eight Steps to Achieve Improvement
* Critical Success Factors and Common Failure Factors in TQM

Pre-requisites
None

Delivery Type
Group-Live