Hotelier Middle East -

Middle Management

Scheduled Date: Sunday, December 18, 2011/Thursday, December 22, 2011
Training Provider: Meirc Training & Consulting
Type: Training course
City: Dubai
Country: United Arab Emirates
Sector: General
Languages : Arabic

Program Objectives:

By the end of the program, participants will be able to:
* Differentiate among the three levels of management and understand their responsibilities.
* Discuss the principal challenges managers face in an increasingly competitive environment.
* Practice advanced managerial skills needed for senior positions.
* Resolve conflict based on a win-win approach.
* Introduce and manage change leading to continuous improvement.

This Program is designed for:
Department heads, superintendents, senior supervisors and others who need to develop their managerial skills. This program is worth 25 NASBA CPEs.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:


* Characteristics of Leaders
* Leadership versus Management: The Vital Differences
* Situational Leadership
* Concepts of Motivating Your Followers

Problem-Solving and Decision-Making Techniques

* Principles of Solving Problems
* A Rational Approach to Problem Solving
* Tools and Techniques in Problem-Solving

Coaching and Appraising Performance

* The Psychology behind Coaching
* Why and How to Coach
* Setting Performance Standards and Conducting Appraisal Interviews

Managing Conflict

* Sources and Nature of Conflict
* Role of Communication in Conflict
* How to Resolve Conflict

Managing Change

* Dynamics of Change
* Leading Successful Change Initiatives
* Overcoming Resistance to Change

Managing Time and Staff Meetings

* Identifying and Setting Goals
* Prioritizing Activities
* Time Management Tools
* Leading and Managing Effective Meetings

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