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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

FOH Interview: Sundus Rotana Muscat's Mina Fathy

Sundus Rotana Muscat's assistant guest services manager Mina Fathy believes that paying attention to detail and being both friendly and service-oriented are vital skills within guest relations

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Back Of House

Fairmont Dubai appoints director of sales & marketing

Valerie Vayssiere has joined the Fairmont Dubai from her previous role with The Ritz-Carlton Abu Dhabi Grand Canal

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Food & Beverage

La Tablita launches outside catering services in Dubai

The Mexican restaurant at Hyatt Regency Dubai Creek Heights has put together a set menu offering make-your-own-taco options

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People

Revealed: Madinat Jumeirah's senior leadership team

New general managers for Jumeirah Al Naseem and Jumeirah Al Qasr complete the Dubai resort's senior leadership team

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Business

Dorchester Collection to manage the One Palm development in Dubai

This marks the first residential development in the Middle East to be managed by the hospitality brand

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LEISURE

Four Seasons Resort Marrakech launches first annual Golf Cup

Designed by the team at the Four Seasons Resort Marrakech, the annual Golf Cup will offer four competitions open to all guests

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