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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Semiramis InterContinental Cairo promotes Samer Gameel

With 25 years of experience in the hospitality industry, Samer Gameel has been with the property since 1994

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Back Of House

Purchasing Power: InterContinental Abu Dhabi's Ashley Lobo

InterContinental Abu Dhabi director of procurement Ashley Lobo shares a few of his opinions and experiences, having spent more than a decade in hospitality purchasing

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Food & Beverage

Cecilia D’Cruz waits her way to 2017 Caterer Award

Smart use of discarded trolleys and a desire to put in the hard work wins it for Cecilia D'[Cruz on the night

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People

Cecilia D’Cruz waits her way to 2017 Caterer Award

Smart use of discarded trolleys and a desire to put in the hard work wins it for Cecilia D'[Cruz on the night

Read more
Business

Best Western Premier Al Ahsa opens in Saudi Arabia

Best Western opens second Saudi property in as many weeks

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LEISURE

Pera Palace Hotel Jumeirah Istanbul celebrates 125th anniversary

The hotel has played host to an impressive list of guests that includes Ernest Hemingway, Agatha Christie and Alfred Hitchcock among others

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