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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Mandarin Oriental Marrakech launches wellness programme and yoga retreat

The wellness programme is offered in partnership with Jennifer Thompson, a certified iridologist, detox expert and health practitioner

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Back Of House

Westin Abu Dhabi to host sixth 'Kilomarathon' on October 26, 2018

All proceeds will benefit the Al Jalila Foundation's 'Farah' programme

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People

Rotana promotes Shaikha Al Nowais to VP to strengthen owner relations

The role has been created as part of Rotana's ongoing drive to further enhance and strengthen the relationship with all property owners

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Business

Melia Dubai re-branded as AccorHotels' The Canvas Hotel

The franchise agreement was signed with Khamas Group of Investments

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