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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Dubai's First Central Hotel Suites adds new meeting facilities

First Central Hotel Suites in Barsha Heights has recently expanded its events facilities

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Back Of House

New Melia Hotels to replace room keys with bracelets

The hotel company partnered with Oracle to develop bracelets that use cloud technology to unlock rooms

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Food & Beverage

Fairmont The Palm to launch new Friday brunch at the Seagrill Bistro

The seafood brunch is expected to kick-start on September 21, 2018

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People

Preferred Hotels appoints Nicolas Villemin as regional director for MENA

Villemin joins Preferred Hotels & Resorts with 20 years' of hospitality industry experience

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Business

Gulf Hotels Group soft opens its first UAE hotel

The opening is the first phase of GHG's expansion plan across the region

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LEISURE

Copthorne Hotel Dubai introduces gym membership for guests and locals

The gym membership is available at introductory rates at Horizon Health Club

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