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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Anantara property in Oman introduces service gurus

Al Baleed Salalah by Anantara has rolled out specialised staff aimed at enhancing guest experience

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Back Of House

Somewhere Hotels intends to launch kiosk check-in

Kiosk check-in will be coming to Somewhere Hotels

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Food & Beverage

UAE-based restaurant Mandilicious debuts in Qatar

The latest outlet to join Doha's burgeoning dining scene is known for its authentic slow-cooked Arabic cuisine

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People

Darwiche Worldwide Legacy hires marketing director

Soraya Benbada has joined Darwiche Worldwide Legacy as its worldwide marketing director

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Business

Time Hotels to reveal 10 new hotels at ATM 2017

Time Hotels will showcase an expanded Middle East portfolio at Arabian Travel Market 2017, with 10 new properties in three different countries

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LEISURE

Lulu group to build $272bn Dubai mall in 30 months

The malls will be built in Umm Al Quwain, Sharjah and Dubai

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