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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

FOH interview: Pullman Dubai Creek City Centre's Reda Zerrouk

Pullman Dubai Creek City Centre hotel manager talks about service

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Back Of House

New Recruit: Cucina Dubai's Artyom Hakobyan

The new chef at Cucina, Courtyard by Marriott Dubai Green Community talks about his passion for food

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Food & Beverage

Freedom Pizza revolutionises food orders with Apple Watch

Customers can make secure payments and track orders

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People

MEET THE TEAM: InterContinental Fujairah Resort

The InterContinental Fujairah Resort marks the opening of the first InterContinental resort in the Middle East; Hotelier introduces you to the team

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Business

Cristal Group to operate Bayat Suites in Saudi Arabia

The 47-key property is located in the city of Muhayil in Asir Region that lies in the southwest of the country

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LEISURE

Dubai Safari complete, to open soon: reports

Experience will contribute to international efforts to preserve wildlife and animal welfare

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