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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Westin AHC launches its fitness studio with offer

The Westin Dubai, Al Habtoor City has launched the Westin Workout Fitness Studio with a launch three-month membership at the rate of AED 1,004 (US $275)

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Back Of House

Baku to host B2B Luxury and MICE Workshop

The 6th B2B Luxury & MICE Workshop, a traditional annual conference for travel industry professionals, is to be held at the JW Marriott Hotel in Baku on February 16

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Food & Beverage

Industry heavyweights confirmed for Gulfood

Middle East stands out as a key growth area for food providers in global packaged food and beverage, with market tipped to reach USD2.2 trillion by 2020

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People

AccorHotels appoints new lifestyle division head

Cedric Gobilliard will report directly to AccorHotels chairman and CEO Sebastien Bazin

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Business

Baku to host B2B Luxury and MICE Workshop

The 6th B2B Luxury & MICE Workshop, a traditional annual conference for travel industry professionals, is to be held at the JW Marriott Hotel in Baku on February 16

Read more
LEISURE

Cleartrip adds Dubai activities to inventory

Guests will be able to access and book an increasing range of Dubai activities via online travel agent portal

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