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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Ayla Bawadi Hotel hires new rooms division manager

Ashraf Ramez moves to Ayla Hotels & Resorts from AccorHotels, and brings with him 17 years of experience

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Back Of House

EEG calls for hospitality sector to recycle cans

Emirates Environmental Group (EEG) hopes to collect 28,000kg of aluminium cans in 2017 for recycling and hopes the hospitality industry will contribute

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Food & Beverage

Opening date announced for Lima Dubai

The world's first and only Michelin-starred Peruvian restaurant is set to open at Dubai's City Walk on March 5

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People

Towers Rotana appoints Hossam Mansour as GM

Hossam Mansour returns to the property where he was formerly executive assistant manager

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Business

Semiramis InterContinental Cairo enters Ten Club

The property in Egypt has been recognised as one of the top performers among 270 hotels in the Asia, Middle East and Africa region

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LEISURE

Protocol delays opening of $272m Dubai Safari

The safari will be ready in three months, says Director-General Lootah

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