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ADVICE AND ANALYSIS

Comment: Winning the expectation game

Lindsay Trivers.

Lindsay Trivers, founder of The Tasting Class, discusses importance of training

 

Comment: Empathy & charisma key to service

Sarah Jacotine, editor of Caterer Middle East.

Sarah Jacotine explores the key ingredients to good and memorable customer service

 
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ALSO IN HotelierMiddleEast.com »

Front Of House

Winners announced at third annual Taste of Waldorf Astoria

Waldorf Astoria Park City executive chef Michael Zachman and chef Alex Bois took home the top prize

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Back Of House

Al Bustan Centre & Residence conducts blood donation campaign

The blood donation campaign was held in connection with hotel's 'Responsible Awareness Programme'

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Food & Beverage

The Food Analysts introduce human-powered calorie counter

The new UAE-based service uses WhatsApp to track your diet

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People

JA Resorts & Hotels appoints Thomas Grundner as group DOSM

Grundner previously served as vice president sales and marketing of Millennium Hotels and Resorts

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Business

The Retreat Palm Dubai MGallery by Sofitel part of Healing Hotels of the World

As a member of Healing Hotels of the World, The Retreat Palm Dubai MGallery by Sofitel has been acknowledged by the club as offering holistic healing therapies, thoughtful service, and healing cuisine

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LEISURE

Rove Hotels partners with The Courtyard Playhouse

The Courtyard Playhouse will run 10 shows across the four Rove Hotels in Dubai on the third Thursday of each month, starting from August 17

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