Tweak timings and tailor offers to meet the needs of fasting followers
New York hotel's disastrous handling of online reviews backfires
Hotelier Middle East Awards winners will sing your praises
Feasibility studies inform estimates, not hard and fast conclusions
A focus on status and extravagant benefits make loyalty an easy win
Quorvus, Curio, Autograph and M Gallery have a good game plan
How culturally sensitive should the Arabic brand be?
Oryx Rotana director of learning & development Iganicio del Riego
Operators must focus on ensuring investors gain value
Martin Kubler advises caution when it comes to competition
The Oberoi Dubai exec chef Dirk Haltenhof speaks
Wilkinson reveals how service in Europe differs from the Middle East
How these BOH heroes can raise your CSR profile
Longevity counts for a lot in the hotel branding business
Is this niche music market even cool anymore?
Ajaz Sheikh says a simple copy-paste doesn't do the trick