As the holidays approach can hotels slip from impressive to excessive
Now Dubai has won the bid the hard work for hotels can really begin
CSR programmes are to be applauded, but are they going far enough?
Is technology at odds with good old fashioned customer service?
Why a blanket rule shouldn't apply when dealing with customers
Why Marriott is asking travellers what they really want from hotels
Aidan Keane ask whether the region's restaurants can handle the truth?
We find out what the experts are saying about F&B this month
Ben Crompton analyses the staff accommodation options in Abu Dhabi
Martin Kubler picks the hotels making the most of Google's service
Some guests just don't want to talk
When your hotel is not open, it pays to keep the conversation going
Martin Kubler's top five promotion picks
Aaron Maree asks is age an issue when recruiting for a new chef?
The WTTC Summit highlights need for strong leadership in tourism
Jumeirah Rotana Dubai's new GM on her management style