With an anticipated 300% growth in Chinese visitors to the Middle East by 2023, Hotelier gives our tips for making sure your hotel is a top choice.
Columnist Willi Elsener says hotels simply aren't keeping up with the standalones in the price game
Columnist Guy Wilkinson suggests studying brand theory before taking on a project
Columnist Martin Kubler advises on avoiding trolls and navigating the manners minefield of social networking
Switching to the channels guests prefer
Achieving the best mix from long-stay units
How to outsource your property's security without letting in doubt of a job well done
Overcoming the fear factor to serve disabled people better
ITP's Hospitality Group senior editor talks about the importance of team spirit
A focus on service, particularly in hotel restaurants, is a necessity in the Gulf, as it's a common source of frustration for guests.
In poll after poll, guests are consistently showing that wi-fi service is the most important factor
Should guests expect five-star luxury standards when they check-in at an all-inclusive resort?
Charles S. Boghos on expectations for the year, from seasonal ingredients to customer behaviour
Third-party outlets need the best talent to live up to standards and meet expectations
The traditional hotel fixture needs a rethink, says Duncan Fraser-Smith
There has been a move toward providing less generic experiences in the region