China Inbound: how to prepare for Chinese guests

With an anticipated 300% growth in Chinese visitors to the Middle East by 2023, Hotelier gives our tips for making sure your hotel is a top choice.

Comment: The feedback of those you feed is king

Comment: The feedback of those you feed is king

Are restaurateurs paying complete attention to what the customers are saying?

Case study: cloud-based property management system

Case study: cloud-based property management system

Some tech experts suggest that cloud-based hotel management systems beat legacy systems hands down

Comment: Reputation, reputation, reputation

Comment: Reputation, reputation, reputation

The five musts in online reputation management

Comment: Is there ever enough supply in Dubai?

Comment: Is there ever enough supply in Dubai?

Whispers are beginning about Dubai having too much of a good thing when it comes to hospitality

Comment: Qatar hospitality is more than football

Comment: Qatar hospitality is more than football

With the world unsure where the 2022 world cup will be held, it’s important to remember that Qatar has more than just a 4-week tournament to offer

Comment: Two pool drownings is two too many

Comment: Two pool drownings is two too many

The UAE has had two pool deaths in one week - how can you keep your guests safest during Ramadan?

Comment: sometimes it's not all about the bass

Comment: sometimes it's not all about the bass

Imagine a world where the music suited the venue and the time of day, without thumping basslines accompanying your every F&B experience

Comment: Why is it so hard to turn off the lights?

Comment: Why is it so hard to turn off the lights?

From lights that Thomas Edison couldn't figure out to the curse of the Hotel Iron Curtain – our columnist bemoans inordinately complex in-room technology trends

Comment: Get back on the Facebook bandwagon

Comment: Get back on the Facebook bandwagon

Eight years ago, Facebook adverts were the wave of the future – now they're tried and true. How can you use second wave FB ads to gain revenue?

Comment: Is a robot butler a guest's best friend?

Comment: Is a robot butler a guest's best friend?

An in-depth look at Botlr, Starwood’s newest member of the team

Comment: Don't price yourself out of customers

Comment: Don't price yourself out of customers

Columnist Willi Elsener says hotels simply aren't keeping up with the standalones in the price game

Comment: Don't let your branding creep

Comment: Don't let your branding creep

Columnist Guy Wilkinson suggests studying brand theory before taking on a project

Comment: Keeping social networking social

Comment: Keeping social networking social

Columnist Martin Kubler advises on avoiding trolls and navigating the manners minefield of social networking

Comment: The social communication dilemma

Comment: The social communication dilemma

Switching to the channels guests prefer

Comment: serviced accommodation best practice

Comment: serviced accommodation best practice

Achieving the best mix from long-stay units


EDITOR'S CHOICE »
ADVERTORIAL: Visiting a European Orchard
FOOD & BEVERAGE ADVERTORIAL: Visiting a European Orchard

A campaign launched in 2014, devoted to bicolored apples from Europe, saw a group of delegates from the UAE visit Poland

How to market a hotel (tip: ignore star ratings)
TRAVEL How to market a hotel (tip: ignore star ratings)

Millennials don't care about star ratings - and neither should you. Hotelier gives our 10 tips on how to market your Middle East hotel in the new era.

GALLERY: The best hotel films of all time
Games GALLERY: The best hotel films of all time

The classics such as Psycho and The Shining are in here, but we guarantee our list will introduce you to some hotel films you've never heard of

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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Front Of House

MICE focus for Al Habtoor City

Banquet facilities can host thousands of guests simultaneously across 3 hotels

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Back Of House

UAE's Cravia to establish 30 new outlets by 2016

It will also employ an additional 400 people across UAE, Saudi Arabia and Bahrain

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Food & Beverage

Kuwaiti home-grown F&B brands open at 360 Mall

Kashounat-Al-Bait, Burgers and Mayfair Grill takes number of F&B outlets at 360 Mall to more than 40

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People

Movenpick Ibn Battuta Gate appoints new GM

Robert Barker was previously general manager at Movenpick Hotel & Appointments Bur Dubai

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Business

H Resort Beau Vallon Beach to open this month

Hotel will mark first international property for Dubai-based H Hotel and Resort Management Company

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LEISURE

Saudi Arabia to get seven new kids' theme parks

The seven theme parks will cost US $133 million

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