China Inbound: how to prepare for Chinese guests

With an anticipated 300% growth in Chinese visitors to the Middle East by 2023, Hotelier gives our tips for making sure your hotel is a top choice.

Comment: P2P optimisation for hospitality

Comment: P2P optimisation for hospitality

Most of our transactions at hotels follow the P2P system – how can it be improved? Wissam El Cheikh Hassan shows us how

Comment: The new kids on the social media block

Comment: The new kids on the social media block

Forget “are you on Twitter?” – the social media world is moving on to Periscope, Snapchat and Meerkat

Comment: Is your brand bland?

Comment: Is your brand bland?

Columnist Guy Wilkinson says it's the little things that make your brand stand out

Comment: You are what you tweet

Comment: You are what you tweet

Hoteliers need to up their social media game

Comment: The feedback of those you feed is king

Comment: The feedback of those you feed is king

Are restaurateurs paying complete attention to what the customers are saying?

Case study: cloud-based property management system

Case study: cloud-based property management system

Some tech experts suggest that cloud-based hotel management systems beat legacy systems hands down

Comment: Reputation, reputation, reputation

Comment: Reputation, reputation, reputation

The five musts in online reputation management

Comment: Is there ever enough supply in Dubai?

Comment: Is there ever enough supply in Dubai?

Whispers are beginning about Dubai having too much of a good thing when it comes to hospitality

Comment: Qatar hospitality is more than football

Comment: Qatar hospitality is more than football

With the world unsure where the 2022 world cup will be held, it’s important to remember that Qatar has more than just a 4-week tournament to offer

Comment: Two pool drownings is two too many

Comment: Two pool drownings is two too many

The UAE has had two pool deaths in one week - how can you keep your guests safest during Ramadan?

Comment: sometimes it's not all about the bass

Comment: sometimes it's not all about the bass

Imagine a world where the music suited the venue and the time of day, without thumping basslines accompanying your every F&B experience

Comment: Why is it so hard to turn off the lights?

Comment: Why is it so hard to turn off the lights?

From lights that Thomas Edison couldn't figure out to the curse of the Hotel Iron Curtain – our columnist bemoans inordinately complex in-room technology trends

Comment: Get back on the Facebook bandwagon

Comment: Get back on the Facebook bandwagon

Eight years ago, Facebook adverts were the wave of the future – now they're tried and true. How can you use second wave FB ads to gain revenue?

Comment: Is a robot butler a guest's best friend?

Comment: Is a robot butler a guest's best friend?

An in-depth look at Botlr, Starwood’s newest member of the team

Comment: Don't price yourself out of customers

Comment: Don't price yourself out of customers

Columnist Willi Elsener says hotels simply aren't keeping up with the standalones in the price game


EDITOR'S CHOICE »
REPORT: The best and worst brands online
Research REPORT: The best and worst brands online

How has your brand ranked across analysis of over 10,000 reviews?

ADVERTORIAL: Visiting a European Orchard
FOOD & BEVERAGE ADVERTORIAL: Visiting a European Orchard

A campaign launched in 2014, devoted to bicolored apples from Europe, saw a group of delegates from the UAE visit Poland

How to market a hotel (tip: ignore star ratings)
TRAVEL How to market a hotel (tip: ignore star ratings)

Millennials don't care about star ratings - and neither should you. Hotelier gives our 10 tips on how to market your Middle East hotel in the new era.

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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ALSO IN HotelierMiddleEast.com »

Front Of House

Honeymooner drowns at Jebel Ali Beach Hotel

The tragic event is the third such incident of swimmers using facilities after hours

Read more
Back Of House

Shangri-La Doha and Mr. Q head to Hong Kong

As part of the hotel's grand opening, it's sending local blogger Mr. Q on a trip to Hong Kong

Read more
Food & Beverage

IHG introduces bespoke celebrity chef menus

Seven celeb chefs will create their own bespoke menu for IHG's Middle East restaurants

Read more
People

Movenpick Bahrain welcomes new DOS

The new DOS was previously at two prominent Movenpick hotels in Saudi Arabia and Qatar

Read more
Business

Taj Hotels will no longer manage Taj Palace Dubai

Yesterday the hotel formerly known as Taj Palace Dubai will be rebranded as Jood Palace Hotel

Read more
LEISURE

TCA Abu Dhabi steps up GCC road shows

Abu Dhabi hotels received more than 62,499 guests from the Kingdom of Saudi Arabia during the first half of 2015.

Read more