Best Practice: Leveraging loyalty in hotels

Enrolments in loyalty programmes are on the rise as hospitality catches up with other sectors

Dubai hotel receptionist named best in the world

Dubai hotel receptionist named best in the world

Jumeirah's Olga Valceva wins International Receptionist of the Year

Burj al Arab to turn red for Chinese New Year

Burj al Arab to turn red for Chinese New Year

Landmark hotel will be illuminated to celebrate the Chinese holiday

Burj executive floor unveiled at Kris Kin Dubai

Burj executive floor unveiled at Kris Kin Dubai

New floor offers 32 rooms, 28 jnr suites and four two-bed apartments

Frasers Hospitality launches global loyalty scheme

Frasers Hospitality launches global loyalty scheme

Serviced-apartment brand brings in Fraser World to reward loyal guests

US hotel appoints 'green concierge'

US hotel appoints 'green concierge'

New expert on front desk can advise guests on all things eco-friendly

Golden Keys for La Cigale Doha's chief concierge

Golden Keys for La Cigale Doha's chief concierge

Nizar Saidi a member of Les Clefs d'Or after 16 years in the business

Grand Millennium Al Wahda opens kid 'Wonderland'

Grand Millennium Al Wahda opens kid 'Wonderland'

Dubai hotel to offer indoor playground facility for guests' children

TripAdvisor launches hotline for angry hoteliers

TripAdvisor launches hotline for angry hoteliers

Hoteliers can call to challenge 'unfair' or 'defamatory' reviews

Quick holiday-season Facebook tips for hotels

Quick holiday-season Facebook tips for hotels

How to use Facebook to win over guests booking for the holiday season

Renaissance and W Doha battle for lifestyle guest

Renaissance and W Doha battle for lifestyle guest

Lifestyle brands go head-to-head in battle for 'hip and trendy' guests

Woman found murdered in bathtub at Holiday Inn, US

Woman found murdered in bathtub at Holiday Inn, US

Housekeeper found bloodied body of woman dumped in World Series hotel

Standing ovation for Hotelier's Unsung Hero 2011

Standing ovation for Hotelier's Unsung Hero 2011

Awestruck audience applaud the amazing journey of IHG Bahrain's Muradi

D'Silva crowned Stewarding Person of the Year 2011

D'Silva crowned Stewarding Person of the Year 2011

Hotelier rewards Grand Hyatt Dubai steward for his impressive skills

Park Rotana Abu Dhabi pilots automated check out

Park Rotana Abu Dhabi pilots automated check out

Abu Dhabi Airport Co to install kiosks at other hotels in the emirate

Four Seasons Riyadh gets the 'feminine touch'

Four Seasons Riyadh gets the 'feminine touch'

'Female Traveller Programme' introduces pot pourri and healthy snacks


EDITOR'S CHOICE »
Exclusive Report: Hotelier ME Supplier Survey 2015
Suppliers Exclusive Report: Hotelier ME Supplier Survey 2015

What are the main issues faced by suppliers when they deal with hoteliers

Chef interview: Gary Rhodes
People Chef interview: Gary Rhodes

The Michelin-starred chef in conversation with Caterer about current projects and work ethic

CEO Interview: Dr Badr Al Badr, Dur Hospitality
REPORTS CEO Interview: Dr Badr Al Badr, Dur Hospitality

With a brand relaunch underway, the CEO is on his way to 20 hotels across Saudi Arabia over the next seven years

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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