IHG introduces rewards programme guests can share

Guests can use points they accrue to share free hotel rooms, flights and more

FOH INTERVIEW: Rosewood Jeddah's fragrance butler

FOH INTERVIEW: Rosewood Jeddah's fragrance butler

Issam Rajab smells success in his new role at the luxury Saudi hotel

Burj Al Arab wins Dubai receptionist award

Burj Al Arab wins Dubai receptionist award

Receptionist will travel to Rome to compete for international title

Moevenpick Hotel Makkah aids pilgrims with offers

Moevenpick Hotel Makkah aids pilgrims with offers

Hotel provides amenities kit and launches enhanced check-in process

FOH INSIGHTS: Four Seasons Beirut's Nour Kanaan

FOH INSIGHTS: Four Seasons Beirut's Nour Kanaan

The concierge supervisor reveals a dream to set up her own company

Four Seasons rolls out free in-car wi-fi service

Four Seasons rolls out free in-car wi-fi service

Complimentary connections available in house cars and contracted limos

One&Only Cape Town hires concierge for GCC guests

One&Only Cape Town hires concierge for GCC guests

Arabic-speaker will cater to increased demand from Arab markets

Clefs d'Or Middle East welcomes youngest member

Clefs d'Or Middle East welcomes youngest member

Four Seasons Beirut concierge first woman in Lebanon to join society

Gordon Ramsay's Hotel Hell back on TV schedules

Gordon Ramsay's Hotel Hell back on TV schedules

UK celebrity chef's quest to fix hotels 'from hell' to air in August

Ritz-Carlton's new app features tips from chief

Ritz-Carlton's new app features tips from chief

Group's president Herve Humler shares hotel favourites through new app

IHG reveals 'brain spa' and 'game play' trends

IHG reveals 'brain spa' and 'game play' trends

Report highlights five trends for the travel and hospitality sectors

InterCon Festival City re-launches 'Club' offering

InterCon Festival City re-launches 'Club' offering

Club InterContinental to provide guests with 'most superior' option

Hotel Missoni Kuwait launches Arabic website

Hotel Missoni Kuwait launches Arabic website

Informative concierge app also in the pipeline for boutique hotel

Rosewood introduce fragrance butlers in Jeddah

Rosewood introduce fragrance butlers in Jeddah

Hotel to offer guests a choice of luxury perfumes and fragrances

Sharjah hotel creates non-smoking section on beach

Sharjah hotel creates non-smoking section on beach

Guest complaints of cigarette butts in sand spark non-smoking move

New York hotels to give panic buttons to maids

New York hotels to give panic buttons to maids

Housekeeepers to receive personal alarms in wake of Strauss-Kahn case


EDITOR'S CHOICE »
REPORT: The best and worst brands online
Research REPORT: The best and worst brands online

How has your brand ranked across analysis of over 10,000 reviews?

ADVERTORIAL: Visiting a European Orchard
FOOD & BEVERAGE ADVERTORIAL: Visiting a European Orchard

A campaign launched in 2014, devoted to bicolored apples from Europe, saw a group of delegates from the UAE visit Poland

How to market a hotel (tip: ignore star ratings)
TRAVEL How to market a hotel (tip: ignore star ratings)

Millennials don't care about star ratings - and neither should you. Hotelier gives our 10 tips on how to market your Middle East hotel in the new era.

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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Front Of House

Honeymooner drowns at Jebel Ali Beach Hotel

The tragic event is the third such incident of swimmers using facilities after hours

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Back Of House

Shangri-La Doha and Mr. Q head to Hong Kong

As part of the hotel's grand opening, it's sending local blogger Mr. Q on a trip to Hong Kong

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Food & Beverage

Los Angeles brand Katsuya to expand in MENA

Five more destinations for the Katsuya brand in Qatar, Cairo and Dubai

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People

Kempinski MOE promotes food and beverage manager

Gabriele D'Amore has been promoted from assistant F&B manager to F&B manager

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Business

Starwood's newest brand debuts in London

Tribute Portfolio debuts in the UK with the purchase of landmark London hotel

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LEISURE

TCA Abu Dhabi steps up GCC road shows

Abu Dhabi hotels received more than 62,499 guests from the Kingdom of Saudi Arabia during the first half of 2015.

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