As hotels witness the introduction of tablet check-in and robot concierges, can technology and automation realistically replace personalisation?
'Meet and Assist' service allows guests to wait for luggage in luxury
Corp Executive Hotel Amman to offer free car hire pickup from airport
Art consultant installs fine art collection inside Azerbaijan hotel
Nikhil Patel offers an insight into the changing role of a butler
Business Energiser programme introduced at six hotels in AMEA
Starwood Hotels and Resorts holds fourth annual 'Iftar for cabs' event
Ban on labourers holding licences to aggravate lack of hotel drivers
34 Starwood hotels across Middle East to donate food to cab drivers
IHG's worldwide 'Celebrating Service Week' rewarded hotel staff
First regional annual assembly supported by TCA Abu Dhabi
Software creates an interactive experience for Marriott guests
eStandby will drive bookings on Kempinski website with tailored offers
Bespoke 24-carat gold tablet designed to act as a 'virtual concierge'
JW Marriot Marquis' Darin Davies heads AICR
Complimentary wi-fi now available across hotel's limousine service