Rotana recognises staff for going the extra mile

Hotel operator recently held its annual awards at Al Ain Rotana

The Address wins at Doha customer service event

The Address wins at Doha customer service event

Company praised for its guest engagement process

Follow in Kylie Minogue's footsteps at Atlantis

Follow in Kylie Minogue's footsteps at Atlantis

Would-be celebrities can win a five-night stay at the Dubai hotel

Tourists warned on swearing and street dance laws

Tourists warned on swearing and street dance laws

'Acceptable' Dubai behaviour published in handy e-brochure

Couple book same room in same hotel 50 times

Couple book same room in same hotel 50 times

Pensioners have become part of 'history' of GM's time at hotel

Millennium & Copthorne launches MENA loyalty club

Millennium & Copthorne launches MENA loyalty club

Global loyalty programme to offer rewards for frequent guests

Bonnington hosts Dubai's hotel concierges

Bonnington hosts Dubai's hotel concierges

Cavendish samples tasting menu for guest relation professionals

Hotels have 'bad impression of hiring nationals'

Hotels have 'bad impression of hiring nationals'

Drive to get locals into hotel jobs is met with some resistance

IHG battles OTAs with revamp of loyalty programme

IHG battles OTAs with revamp of loyalty programme

Three years of research leads to overhaul of look and feel of scheme

Table4ME launches UAE mobile web service

Table4ME launches UAE mobile web service

Company partners with bemoko to launch regional first

Accor expands web mobile presence

Accor expands web mobile presence

Accorhotels.com launches two new smartphone applications

InterCon embraces iPad 2 with 'virtual contact'

InterCon embraces iPad 2 with 'virtual contact'

Dubai property part of initial launch of interactive service

Movenpick rolls out iPads for Middle East hotels

Movenpick rolls out iPads for Middle East hotels

Swiss chain joins e-concierge era as part of interactive push

What are your freebies worth?

What are your freebies worth?

Loyalty programme members spend more and stay more at hotels

Valentine's Day to stay dry despite holiday move

Valentine's Day to stay dry despite holiday move

Hotels were told in January Valentine's Day would be dry

Coral upgrades name and features in Fujairah

Coral upgrades name and features in Fujairah

All public areas to be renovated to give 'superior level of service'


EDITOR'S CHOICE »
Market Update: Qatar's vision for 2030
REPORTS Market Update: Qatar's vision for 2030

Authorities want to shake up visitor market and segmentation trends

Roundtable: Talking points for HME Great GM Debate
REPORTS Roundtable: Talking points for HME Great GM Debate

Ahead of September event, top hoteliers discuss what may come up

Interview: Rotana CEO and president Omer Kaddouri
REPORTS Interview: Rotana CEO and president Omer Kaddouri

Six months in office, Kaddouri is steering Rotana into new markets

HOT PRODUCTS OF THE WEEK»
PHOTOS: Top products to be at Gulfood 2014
PHOTOS: Top products to be at Gulfood 2014

We round up some of the essential stands and products you should see

Hotelier's essential items: In-room technology
Hotelier's essential items: In-room technology

We list some of the coolest mini-bars and the trendiest TVs for hotels

Product Guide: Get refreshed
Product Guide: Get refreshed

A selection of the leading water brands for middle east hotels


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