IHG introduces rewards programme guests can share

Guests can use points they accrue to share free hotel rooms, flights and more

Coral Beirut Al Hamra conducts staff training

Coral Beirut Al Hamra conducts staff training

A group of 20 from the hotel's front office, service and housekeeping departments are undergoing comprehensive training by Lobster Ink

Russians in Dubai spend $122 per night in hotels

Russians in Dubai spend $122 per night in hotels

In addition to cost of rooms, Russian tourists were top spenders in luxury hotels during 2014 and Q1 2015, spending on average $122 per night, in spite of reduced numbers

FOH interview: Prithish John

FOH interview: Prithish John

Arjaan by Rotana Dubai Media City captain of food and beverage shares his expertise in managing an all-day dining venue and streamlining processes

Rotana designs traditional uniform for local staff

Rotana designs traditional uniform for local staff

New design aimed to attract and retain local employees

First & Foremost Hotels to hire autistic staff

First & Foremost Hotels to hire autistic staff

The hotels will provide employment opportunities for people with autism, as well as special arrangements for Autistic guests

Qatar's Ooredoo develops technology to help hotels

Qatar's Ooredoo develops technology to help hotels

The new suite of solutions, called 'Smart Hospitality', aims to help hotels keep guests better connected

ADVERTORIAL: Career musts for reaching the top

ADVERTORIAL: Career musts for reaching the top

In the GCC's busy, thriving hospitality environment, how will you differentiate yourself from your peers?

ADVERTORIAL: Servicing the hotel of the future

ADVERTORIAL: Servicing the hotel of the future

iLumio is an electronic device connected to any TV to serve as a multimedia, entertainment and information centre for hotels guests

Case study: Dusit Thani's disability training

Case study: Dusit Thani's disability training

Hotelier finds out more about the disability training the hotel conducted with Dubai consultancy, Ebdaah

The top 20 strangest hotel complaints

The top 20 strangest hotel complaints

Hotelier's list of the most bizarre guest requests made of hotels

The top 20 strangest hotel requests

The top 20 strangest hotel requests

Hotelier's list of the most bizarre guest requests made of hotels

Comment: Good service is its own reward

Comment: Good service is its own reward

A focus on service, particularly in hotel restaurants, is a necessity in the Gulf, as it's a common source of frustration for guests.

Des Spencer exhibition comes to Jumeirah Creekside

Des Spencer exhibition comes to Jumeirah Creekside

UAE hotel to showcase canvas paintings by the Australian artist with Art Dubai

Best Practice: Leveraging loyalty in hotels

Best Practice: Leveraging loyalty in hotels

Enrolments in loyalty programmes are on the rise as hospitality catches up with other sectors

Ritz-Carlton DIFC partners with Arabic gallery

Ritz-Carlton DIFC partners with Arabic gallery

Guests in suites or club level rooms can get guided tours of the Miraj Art Center's collections


EDITOR'S CHOICE »
Interview: Clint Nagata of Blink Design Group
Business Interview: Clint Nagata of Blink Design Group

Having designed luxurious resorts around the world, Nagata turns his hand to designing the new Alila property in Salalah, Oman

Will social media impact management contracts?
Business Will social media impact management contracts?

Operators and owners may incorporate reviews into contracts within five years says PwC

UAE creates a new Ibiza-style party island in RAK
LEISURE UAE creates a new Ibiza-style party island in RAK

The UAE's new party island, "mini Ibiza", is planned for 2018 in Ras Al Kaimah

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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Front Of House

Starwood on-track for its environmental goals 2020

Operator has reduced energy use by 12.08%, carbon emissions by 16.07% and water use by 17.26% from 2008-2014

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Back Of House

Starwood on-track for its environmental goals 2020

Operator has reduced energy use by 12.08%, carbon emissions by 16.07% and water use by 17.26% from 2008-2014

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Food & Beverage

DIFC Gate district allocates 18% to F&B and retail

40,000 square feet from the $55.8 million project will be dedicated to F&B and retail

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People

Tunisia hoteliers were 'human shields' for guests

Witnesses reported Tunisian hotel workers telling the gunman, "We're Muslims - you're not going to get past us, you'll have to kill"

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Business

Ramada Ajman organises iftar for labourers

200 construction workers in the Emirate enjoy iftar and suhoor meals from hotel complex

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LEISURE

Dubai theme parks: assemble!

Key components have arrived and are being assembled for Legoland, Motiongate and Bollywood theme parks

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