Hotelier Awards 2017 shortlist: Concierge/Guest Services Person

The front office heroes dealing with guests on a regular basis now vie for the title of Concierge/Guest Services Person of the Year at the Hotelier Awards 2017

Brand View: 'Entertainer Guest' app to enhance your guests' experience

Brand View: 'Entertainer Guest' app to enhance your guests' experience

The in-destination platform, set to launch in September 2017, will act as a mobile concierge offering hotel guests the ability to explore both the hotel and the UAE

SevenRooms to roll out at Jumeirah Group's Dubai restaurants

SevenRooms to roll out at Jumeirah Group's Dubai restaurants

Reservation, seating and guest management platform, SevenRooms, is set to improve guest experience, streamline F&B operations and unlock F&B data

Marriott Rewards and Starwood Preferred Guest announce new offers

Marriott Rewards and Starwood Preferred Guest announce new offers

By registering for the promotion, members will earn 1,000 Starpoints for eligible stays within the earning period at participating hotel

Six Senses launches Earth Lab to promote sustainability

Six Senses launches Earth Lab to promote sustainability

All properties now have a space dedicated to sustainability

Four Seasons Hotel Amman chief concierge handed golden keys

Four Seasons Hotel Amman chief concierge handed golden keys

Taleen Halaseh, the chief concierge at the Four Seasons Hotel Amman, received her golden keys from Les Clefs D'Or

Anantara property in Oman introduces service gurus

Anantara property in Oman introduces service gurus

Al Baleed Salalah by Anantara has rolled out specialised staff aimed at enhancing guest experience

Fairmont Bab Al Bahr management team switch roles

Fairmont Bab Al Bahr management team switch roles

The Fairmont Bab Al Bahr management team participated in a project called 'Wear My Shoe' where each member swapped roles with a colleague for a day

U by Emaar turns one and boosts member rewards

U by Emaar turns one and boosts member rewards

The expanded benefits include preferential stay rates at Emaar Hospitality Group's hotels

Technology key to sustaining F&B outlets: experts

Technology key to sustaining F&B outlets: experts

Restaurants need to keep pace with apps and embrace home delivery platforms, regional experts say

Lamborghini Waldorf Astoria driving days returns

Lamborghini Waldorf Astoria driving days returns

Dubai dates announced for 2017 edition of the Waldorf Astoria Driving Experiences

Taj Hotels launches a new mobile booking app

Taj Hotels launches a new mobile booking app

Phase two of the app will include several updates including mobile check-in/check-out, service chat, restaurant reservations and locale based promotions

Les Clefs d'Or UAE to host educational programme

Les Clefs d'Or UAE to host educational programme

Hotel concierges in the GCC will be offered an educational day programme about the culture of the region on January 29, 2017

Doha's Oryx Rotana hotel launches Club Rotana

Doha's Oryx Rotana hotel launches Club Rotana

Club Rotana will offer the hotel guests a wide variety of amenities and extra facilities to its guests

FoH Interview: Edmund Fernandes

FoH Interview: Edmund Fernandes

Edmund Fernandes has been with the JW Marriott Hotel Dubai since its pre-opening and shares experiences of his 24-year journey

FoH Interview: Fernanda Toussaint

FoH Interview: Fernanda Toussaint

Fernanda Toussaint has found an effective manner to combine her passion for travel with her chosen career in hospitality


EDITOR'S CHOICE »
World's largest Wyndham Garden Hotel opens in Bahrain
Business World's largest Wyndham Garden Hotel opens in Bahrain

The 441-key property is the largest Wyndham Garden hotel in the world

Nominations now open for 2018 Hotelier Express Awards
REPORTS Nominations now open for 2018 Hotelier Express Awards

Nominations are being expanded this year to include four-star hotels positioned within the mid-scale or upper mid-scale category

News Analysis: UAE and Saudi Arabia's hotel investments
Business News Analysis: UAE and Saudi Arabia's hotel investments

Why the hospitality industry is interested in investing in these two GCC countries

HOT PRODUCTS OF THE WEEK»
Most stylish: World Woven Collection
Most stylish: World Woven Collection

Interface has launched a collection with a variety of accents inspired by global textiles

Caterer Middle East's new products
Caterer Middle East's new products

Caterer Middle East picks some of the best new F&B related products on the market

Most stylish: Row & Sons from A.Ronai
Most stylish: Row & Sons from A.Ronai

A. Ronai recently launched the wooden range of chef's tools


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Front Of House

Towers Rotana Dubai launches local talent search

The hotel has launched a Christmas Carol Challenge

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Back Of House

Hakan Ozel moves to Shangri-La Hotel, Dubai as GM

Prior to this role, Ozel was the general manager of the China World Summit Wing, a Shangri-La hotel in Beijing, China

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Food & Beverage

The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert officially launches

Marking the brand's entry into the Northern Emirate, the hotel joins three other Ritz-Carlton properties operating in the UAE

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People

Hakan Ozel moves to Shangri-La Hotel, Dubai as GM

Prior to this role, Ozel was the general manager of the China World Summit Wing, a Shangri-La hotel in Beijing, China

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Business

World's largest Wyndham Garden Hotel opens in Bahrain

The 441-key property is the largest Wyndham Garden hotel in the world

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LEISURE

'Ultimate Fun' pass launched for Dubai attractions

Majid Al Futtaim announces money-saving initiative for guests staying at its UAE hotels

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