IHG introduces rewards programme guests can share

Guests can use points they accrue to share free hotel rooms, flights and more

Sheraton Abu Dhabi flea market benefits UNICEF

Sheraton Abu Dhabi flea market benefits UNICEF

The event takes places three to four times per year and is a community event

FOH interview: Lucia Marin

FOH interview: Lucia Marin

Lucia Marin is the lady in red at Kempinski Hotel Aqaba Red Sea and is an advocate of personalised guest services

Coral Beirut Al Hamra conducts staff training

Coral Beirut Al Hamra conducts staff training

A group of 20 from the hotel's front office, service and housekeeping departments are undergoing comprehensive training by Lobster Ink

Russians in Dubai spend $122 per night in hotels

Russians in Dubai spend $122 per night in hotels

In addition to cost of rooms, Russian tourists were top spenders in luxury hotels during 2014 and Q1 2015, spending on average $122 per night, in spite of reduced numbers

FOH interview: Prithish John

FOH interview: Prithish John

Arjaan by Rotana Dubai Media City captain of food and beverage shares his expertise in managing an all-day dining venue and streamlining processes

Rotana designs traditional uniform for local staff

Rotana designs traditional uniform for local staff

New design aimed to attract and retain local employees

First & Foremost Hotels to hire autistic staff

First & Foremost Hotels to hire autistic staff

The hotels will provide employment opportunities for people with autism, as well as special arrangements for Autistic guests

Qatar's Ooredoo develops technology to help hotels

Qatar's Ooredoo develops technology to help hotels

The new suite of solutions, called 'Smart Hospitality', aims to help hotels keep guests better connected

ADVERTORIAL: Career musts for reaching the top

ADVERTORIAL: Career musts for reaching the top

In the GCC's busy, thriving hospitality environment, how will you differentiate yourself from your peers?

ADVERTORIAL: Servicing the hotel of the future

ADVERTORIAL: Servicing the hotel of the future

iLumio is an electronic device connected to any TV to serve as a multimedia, entertainment and information centre for hotels guests

Case study: Dusit Thani's disability training

Case study: Dusit Thani's disability training

Hotelier finds out more about the disability training the hotel conducted with Dubai consultancy, Ebdaah

The top 20 strangest hotel complaints

The top 20 strangest hotel complaints

Hotelier's list of the most bizarre guest requests made of hotels

The top 20 strangest hotel requests

The top 20 strangest hotel requests

Hotelier's list of the most bizarre guest requests made of hotels

Comment: Good service is its own reward

Comment: Good service is its own reward

A focus on service, particularly in hotel restaurants, is a necessity in the Gulf, as it's a common source of frustration for guests.

Des Spencer exhibition comes to Jumeirah Creekside

Des Spencer exhibition comes to Jumeirah Creekside

UAE hotel to showcase canvas paintings by the Australian artist with Art Dubai


EDITOR'S CHOICE »
REPORT: The best and worst brands online
Research REPORT: The best and worst brands online

How has your brand ranked across analysis of over 10,000 reviews?

ADVERTORIAL: Visiting a European Orchard
FOOD & BEVERAGE ADVERTORIAL: Visiting a European Orchard

A campaign launched in 2014, devoted to bicolored apples from Europe, saw a group of delegates from the UAE visit Poland

How to market a hotel (tip: ignore star ratings)
TRAVEL How to market a hotel (tip: ignore star ratings)

Millennials don't care about star ratings - and neither should you. Hotelier gives our 10 tips on how to market your Middle East hotel in the new era.

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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Front Of House

Honeymooner drowns at Jebel Ali Beach Hotel

The tragic event is the third such incident of swimmers using facilities after hours

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Back Of House

Shangri-La Doha and Mr. Q head to Hong Kong

As part of the hotel's grand opening, it's sending local blogger Mr. Q on a trip to Hong Kong

Read more
Food & Beverage

IHG introduces bespoke celebrity chef menus

Seven celeb chefs will create their own bespoke menu for IHG's Middle East restaurants

Read more
People

Movenpick Bahrain welcomes new DOS

The new DOS was previously at two prominent Movenpick hotels in Saudi Arabia and Qatar

Read more
Business

Taj Hotels will no longer manage Taj Palace Dubai

Yesterday the hotel formerly known as Taj Palace Dubai will be rebranded as Jood Palace Hotel

Read more
LEISURE

TCA Abu Dhabi steps up GCC road shows

Abu Dhabi hotels received more than 62,499 guests from the Kingdom of Saudi Arabia during the first half of 2015.

Read more