IHG introduces rewards programme guests can share

Guests can use points they accrue to share free hotel rooms, flights and more

ADVERTORIAL: Servicing the hotel of the future

ADVERTORIAL: Servicing the hotel of the future

iLumio is an electronic device connected to any TV to serve as a multimedia, entertainment and information centre for hotels guests

Case study: Dusit Thani's disability training

Case study: Dusit Thani's disability training

Hotelier finds out more about the disability training the hotel conducted with Dubai consultancy, Ebdaah

The top 20 strangest hotel complaints

The top 20 strangest hotel complaints

Hotelier's list of the most bizarre guest requests made of hotels

The top 20 strangest hotel requests

The top 20 strangest hotel requests

Hotelier's list of the most bizarre guest requests made of hotels

Comment: Good service is its own reward

Comment: Good service is its own reward

A focus on service, particularly in hotel restaurants, is a necessity in the Gulf, as it's a common source of frustration for guests.

Des Spencer exhibition comes to Jumeirah Creekside

Des Spencer exhibition comes to Jumeirah Creekside

UAE hotel to showcase canvas paintings by the Australian artist with Art Dubai

Best Practice: Leveraging loyalty in hotels

Best Practice: Leveraging loyalty in hotels

Enrolments in loyalty programmes are on the rise as hospitality catches up with other sectors

Ritz-Carlton DIFC partners with Arabic gallery

Ritz-Carlton DIFC partners with Arabic gallery

Guests in suites or club level rooms can get guided tours of the Miraj Art Center's collections

Four Seasons offers $128k Valentine's Day package

Four Seasons offers $128k Valentine's Day package

Package in Baku features limousine pick-up from anywhere in the world and Presidential Suite

Abu Dhabi hotel offers $109k Valentine's package

Abu Dhabi hotel offers $109k Valentine's package

Package includes helicopter ride, private rooftop dinners and stay in Presidential Suite

Day in the life: Pascha's Brandon Degregorio

Day in the life: Pascha's Brandon Degregorio

The daily routine of the guest relations manager at the Madinat Jumeirah venue

Burj Al Arab adds to custom Rolls-Royce fleet

Burj Al Arab adds to custom Rolls-Royce fleet

Four Bespoke Rolls-Royce Phantom Series II purchased, bringing total fleet to 10

Marriott draws line under Wi-Fi hotspot battle

Marriott draws line under Wi-Fi hotspot battle

Hotel operator backs down in face of strong opposition from US communications regulator

News Analysis: Wireless headaches for hoteliers

News Analysis: Wireless headaches for hoteliers

Efforts by US hoteliers to block personal Wi-Fi hotspots spark backlash

Wi-Fi blocking at US hotels is illegal, says FCC

Wi-Fi blocking at US hotels is illegal, says FCC

Clarification from US authorities after controversy over Marriott's recent efforts


EDITOR'S CHOICE »
Will social media impact management contracts?
Business Will social media impact management contracts?

Operators and owners may incorporate reviews into contracts within five years says PwC

UAE creates a new Ibiza-style party island in RAK
LEISURE UAE creates a new Ibiza-style party island in RAK

The UAE's new party island, "mini Ibiza", is planned for 2018 in Ras Al Kaimah

Portable hotel rooms changing the hospitality game
TRAVEL Portable hotel rooms changing the hospitality game

Forget modular building for hotels -- Dutch company Flexotels has brought fully portable hotel rooms to the hospitality game

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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Front Of House

ADVERTORIAL: Servicing the hotel of the future

iLumio is an electronic device connected to any TV to serve as a multimedia, entertainment and information centre for hotels guests

Read more
Back Of House

EAHM named strategic partner of Dubai SME

The school was honoured at the graduation ceremony of the Dubai Entrepreneurship Academy

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Food & Beverage

Icons signs a master franchisee in Qatar

Al Amri Establishment to develop five locations within the next three years

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People

EAHM named strategic partner of Dubai SME

The school was honoured at the graduation ceremony of the Dubai Entrepreneurship Academy

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Business

Shangri-La to open first property in Saudi Arabia

The sea-facing property has already won architectural awards

Read more
LEISURE

UAE creates a new Ibiza-style party island in RAK

The UAE's new party island, "mini Ibiza", is planned for 2018 in Ras Al Kaimah

Read more