Westin hotels in Middle East and Africa champion 'JOMO'

Westin hotels in the Middle East and Africa and around the world are offering wellness experiences as an alternative to constant digital connectivity

Waldorf Astoria Dubai Palm Jumeirah launches 'jet lag guru' concierge service

Waldorf Astoria Dubai Palm Jumeirah launches 'jet lag guru' concierge service

The complimentary service will provide guests with advice on how to combat jet lag and help arrange tailored experiences

Heather Laverne joins Hilton's EMEA team

Heather Laverne joins Hilton's EMEA team

She assumes the role of vice president - customer engagement, loyalty and partnerships for Europe, Middle East and Africa

Dubai's concierges welcome Google Assistant's Interpreter Mode

Dubai's concierges welcome Google Assistant's Interpreter Mode

Google Assistant's Interpreter Mode was launched in a pilot across a number of hotels in the US: Caesar’s Palace Las Vegas, Hyatt Regency in San Francisco and Dream Downtown in New York City

Meet Sitora Skudutis, W Dubai - The Palm's W Insider

Meet Sitora Skudutis, W Dubai - The Palm's W Insider

Hotelier Middle East chats with Dubai's W Insider about her job, why she's the perfect fit for the role, and gets her advice for other Insider hopefuls

FOH Interview: Premier Inn Dubai Investments Park's Mohamed Elkholy

FOH Interview: Premier Inn Dubai Investments Park's Mohamed Elkholy

Mohamed Samir Helmy Elkholy, reception team member, Premier Inn Dubai Investments Park, says that it is important to listen to the guest and treat what they have to say with seriousness

FOH Interview: Nassima Royal Hotel's Kudzanayi Chigwedere

FOH Interview: Nassima Royal Hotel's Kudzanayi Chigwedere

Kudzanayi Chigwedere, the winner of AICR UAE's Receptionist of the Year award this year, has been working at the Nassima Royal Hotel for nearly two years

IHG brings back popular promotion programme

IHG brings back popular promotion programme

Rewards Clubs members can take advantage of this promotion on bookings made before November 17, 2018 and between December 13, 2018 and February 28, 2019

Luxury concierge company to make UAE debut at Abu Dhabi F1 Grand Prix

Luxury concierge company to make UAE debut at Abu Dhabi F1 Grand Prix

The luxury concierge company will be offering private and corporate global concierge services to the VIP clientele

FOH Interview: Kempinski Hotel Mall of the Emirates's Elena Guseva

FOH Interview: Kempinski Hotel Mall of the Emirates's Elena Guseva

Elena Guseva says communication skills are extremely important for butlers. The role demands a high level of emotional intelligence to ensure all dialogue is tailored to each guest

Hilton partners with Foursquare to launch new app feature

Hilton partners with Foursquare to launch new app feature

Guests at Hilton's 28 markets can receive travel tips from the Hilton Honors App

Millennium Resort Mussanah opens registration for Millennium Triathlon

Millennium Resort Mussanah opens registration for Millennium Triathlon

Registration is now open for the September 21, 2018 sporting event in Oman

FOH Interview: The Residence Tunis' Imed Ziedi

FOH Interview: The Residence Tunis' Imed Ziedi

Having served 22 years at The Residence Tunis, Tunisia, hotel concierge Imed Ziedi, the first Les Clefs d'Or in Tunisia, shares his goals and achievements

Les Clefs d'Or UAE elects ExCom for Bahrain Hotel Concierge Group

Les Clefs d'Or UAE elects ExCom for Bahrain Hotel Concierge Group

Four new members also pinned with the Golden Key to Les Clefs d'Or

The Kempinski kid: Interview with Kempinski Hotel Muscat's Luca Valdevit

The Kempinski kid: Interview with Kempinski Hotel Muscat's Luca Valdevit

Having grown up, professionally and personally, while working various jobs within Kempinski Hotels around the world, Luca Valdevit says the dynamic industry always keeps things interesting

AccorHotels combines Fairmont, Raffles and Swissotel loyalty programs

AccorHotels combines Fairmont, Raffles and Swissotel loyalty programs

The hotel operator has finally combined all loyalty programmes under its Le Club Accor Hotels programme


EDITOR'S CHOICE »
Oman tourism arrivals to increase 5% annually to 2023, according to ATM report
TRAVEL Oman tourism arrivals to increase 5% annually to 2023, according to ATM report

Arrivals to Oman to increase at a CAGR of 5%, fuelled by visitors from India who accounted for 21% of total arrivals in 2018

COMMENT: Saudi Arabia's giga-projects are catalysts of change
Business COMMENT: Saudi Arabia's giga-projects are catalysts of change

Giga-projects is one of six different streams created by Saudi's Public Investment Fund (PIF) around which it has structured its investment plan

Interview: Expedia's Cyril Ranque
Business Interview: Expedia's Cyril Ranque

Providing value across hotel market segments through Expedia's Lodging Partner Services

HOT PRODUCTS OF THE WEEK»
Product Focus: Duni's eco-conscious collection
Product Focus: Duni's eco-conscious collection

Stylish products made from eco-conscious materials to tap into the increasingly lucrative take-away market

Product Focus: Aliseo's Nexxus
Product Focus: Aliseo's Nexxus

The Nexxus is an aesthetic complement to today's modern bathroom

Product Focus: LaCimbali S20
Product Focus: LaCimbali S20

The LaCimbali S20 is well suited to locations with a production of about 200 cups a day


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Front Of House

W Dubai - The Palm opens first Away Spa in the UAE

The venue bends spa rules, transforming the traditional treatment experience into an amped-up social scene

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Back Of House

Emaar Group to launch blockchain-based token across its hospitality, other businesses

Blockchain specialist firm Lykke has been working with Emaar Group to offer customers and partners the 'Emaar community token'

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Food & Beverage

Gordon Ramsay: Influencers should pay for restaurant reviews

Gordon Ramsay believes that social media influencers should pay for their own meals at restaurants if they want to write reviews

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People

Minor Hotels appoints three general managers across properties in Africa, Indian Ocean territory

Minor Hotels has appointed three new general managers across its properties in the Indian Ocean and North, Southern Africa

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Business

Marriott debuts W Residences in the Middle East with Dubai property

Al Sharq Investment has signed a contract with Marriott International to bring W Hotels Residences to the Middle East for the first time

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LEISURE

Jumeirah at Saadiyat Island Resort to host eco-friendly swimming competition

To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.

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