As hotels witness the introduction of tablet check-in and robot concierges, can technology and automation realistically replace personalisation?
The hotel group is ditching magazines and newspapers in favour of PressReader HotSpot
Many restaurants, coffee shops and hotels force customers to place a minimum order
Among the new rules is the stipulation that workers who prepare shisha cannot get involved in preparing food
With a strong background in revenue management, Dusit Thani Dubai executive assistant manager Kishore Sathar talks about a happy and motivated workforce
Millennial travellers are forecast to become the dominant consumer group globally by 2020
Abdullah Al Sahli wins 'Best Receptionist' category of this year's Saudi Excellence in Tourism Awards - SETA 2016
As part of the 63rd annual Les Clefs d'Or UICH International Congress, one Dubai based concierge has been crowned "UAE Concierge of the Year 2015" by the organisation
The international congress of concierges is currently being held in Dubai at the JW Marriott Marquis
'Connie' the robot offers guests advice usually provided by a traditional (and human) concierge
Next month, Dubai will host the 63rd annual Les Clefs d'Or UICH International Congress, welcoming the world's most influential hotel concierge staff to the event
Phoenicia Hotel Beirut has added the newly refurbed Phoenicia Club to the hotel, claiming it is the Lebanese capital's only premium club lounge experience
High-speed connectivity for guests of Gloria Hotel provided by WiFi technology upgrade
Jordanian Hiba Al Syyad wins award after surpassing requisite skills
Loyalty programme titled 'U By Emaar' to offer rewards across Emaar Hospitality Group in association with Emaar Entertainment
Spencer Yeo has worked in properties across California and Abu Dhabi, the seasoned operations professional will be expected to overlook all of the group's properties.