FoH Interview: Edmund Fernandes

Edmund Fernandes has been with the JW Marriott Hotel Dubai since its pre-opening and shares experiences of his 24-year journey

Les Clefs d'Or UAE to host educational programme

Les Clefs d'Or UAE to host educational programme

Hotel concierges in the GCC will be offered an educational day programme about the culture of the region on January 29, 2017

Doha's Oryx Rotana hotel launches Club Rotana

Doha's Oryx Rotana hotel launches Club Rotana

Club Rotana will offer the hotel guests a wide variety of amenities and extra facilities to its guests

FoH Interview: Fernanda Toussaint

FoH Interview: Fernanda Toussaint

Fernanda Toussaint has found an effective manner to combine her passion for travel with her chosen career in hospitality

Shangri-La and Taj integrate loyalty programmes

Shangri-La and Taj integrate loyalty programmes

Taj InnerCircle and Shangri-La's Golden Circle guest loyalty programmes to integrate from March 2017

InterCon Doha wins Qatar's AICR competition

InterCon Doha wins Qatar's AICR competition

AICR Qatar hosted the 'Qatar Receptionist of the Year' competition on November 12, with the winner to represent the country at the David Campbell Competition in 2017

FOH interview: Marko Golub

FOH interview: Marko Golub

Crowne Plaza Doha - The Business Park F&B manager talks about the F&B scene in Doha and more

Luca Valdevit smiles to Concierge of the Year

Luca Valdevit smiles to Concierge of the Year

Vast linguistic skills and ability to successfully implement a costing plan sways the judges in Valdevit's favour

MEET THE TEAM:Al Baleed Resort Salalah by Anantara

MEET THE TEAM:Al Baleed Resort Salalah by Anantara

Al Baleed Resort Salalah by Anantara in Oman is currently expected to open on November 3. Hotelier Middle East meets the key executive team members at the upcoming Salalah resort

Waldorf Astoria Ras Al Khaimah debuts dining tour

Waldorf Astoria Ras Al Khaimah debuts dining tour

The Ras Al Khaimah resort is showcasing its F&B portfolio with a dining tour

Comment: Empathy & charisma key to service

Comment: Empathy & charisma key to service

Sarah Jacotine explores the key ingredients to good and memorable customer service

Amir Mansour wins UAE Receptionist of the Year '16

Amir Mansour wins UAE Receptionist of the Year '16

Guest services executive at Jumeirah Zabeel Saray will represent the UAE on the international stage at the David Campbell Trophy

PHOTOS: AICR UAE hosts gala dinner for ROTY 2016

PHOTOS: AICR UAE hosts gala dinner for ROTY 2016

The winner of the AICR UAE Receptionist of the Year competition was announced at the gala dinner at Rhodes W1 at Grosvenor House Dubai

Hotelier Awards shortlist:Concierge/Guest Services

Hotelier Awards shortlist:Concierge/Guest Services

The 2016 finalists in the Concierge/Guest Services Person of the Year category at the 12th annual Hotelier Middle East Awards

FOH interview: Kristof Lauxman

FOH interview: Kristof Lauxman

Kristof Lauxmann, director of guest services at the Le Royal Meridien Abu Dhabi, talks about the importance of guest satisfaction, and how it begins right from the check-in process

Chefs highlight Dubai's changing dining scene

Chefs highlight Dubai's changing dining scene

The trend in Dubai towards casual dining will be a running theme throughout the Vision Conference's series of expert-led discussions


EDITOR'S CHOICE »
Special Report: GM Survey 2016
REPORTS Special Report: GM Survey 2016

We find out what the general managers of the Middle East think about MICE, nationalisation, and long-term supply and demand

Hotel sector sentiment positive despite staff cuts
Back of House Hotel sector sentiment positive despite staff cuts

However, the results of the second Hotelier Middle East Human Capital Report revealed that 43% respondents said their organisation has had to reduce headcount

Dubai's Reflets par Pierre Gagnaire closes down
FOOD & BEVERAGE Dubai's Reflets par Pierre Gagnaire closes down

The restaurant will reopen in May 2017 with a new concept

HOT PRODUCTS OF THE WEEK»
Most stylish: World Woven Collection
Most stylish: World Woven Collection

Interface has launched a collection with a variety of accents inspired by global textiles

Caterer Middle East's new products
Caterer Middle East's new products

Caterer Middle East picks some of the best new F&B related products on the market

Most stylish: Row & Sons from A.Ronai
Most stylish: Row & Sons from A.Ronai

A. Ronai recently launched the wooden range of chef's tools


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ALSO IN HotelierMiddleEast.com »

Front Of House

Les Clefs d'Or UAE to host educational programme

Hotel concierges in the GCC will be offered an educational day programme about the culture of the region on January 29, 2017

Read more
Back Of House

Team Steigenberger compete in Dubai Marathon

Thirty members of the Steigenberger team crossed the finish line at this year's Standard Chartered Dubai Marathon

Read more
Food & Beverage

Eathos opens Abu Dhabi's first Kababji Express

Kababji Grill opened in Jounieh, north of Lebanon, in 1993

Read more
People

Four Points by Sheraton gets cluster HR director

Fabian Bornefeld takes on maiden GCC role as he will oversee matters at the Four Points by Sheraton properties on Sheikh Zayed Road and Downtown Dubai

Read more
Business

Team Steigenberger compete in Dubai Marathon

Thirty members of the Steigenberger team crossed the finish line at this year's Standard Chartered Dubai Marathon

Read more
LEISURE

Bulgari's Dubai hotel confirms Q4 2017 opening

Designed by Italian architectural firm Antonio Citterio Patricia Viel and Partners, it will be located on Jumeirah Bay Island

Read more