As hotels witness the introduction of tablet check-in and robot concierges, can technology and automation realistically replace personalisation?
Millennial travellers are forecast to become the dominant consumer group globally by 2020
Abdullah Al Sahli wins 'Best Receptionist' category of this year's Saudi Excellence in Tourism Awards - SETA 2016
As part of the 63rd annual Les Clefs d'Or UICH International Congress, one Dubai based concierge has been crowned "UAE Concierge of the Year 2015" by the organisation
The international congress of concierges is currently being held in Dubai at the JW Marriott Marquis
'Connie' the robot offers guests advice usually provided by a traditional (and human) concierge
Next month, Dubai will host the 63rd annual Les Clefs d'Or UICH International Congress, welcoming the world's most influential hotel concierge staff to the event
Phoenicia Hotel Beirut has added the newly refurbed Phoenicia Club to the hotel, claiming it is the Lebanese capital's only premium club lounge experience
High-speed connectivity for guests of Gloria Hotel provided by WiFi technology upgrade
Jordanian Hiba Al Syyad wins award after surpassing requisite skills
Loyalty programme titled 'U By Emaar' to offer rewards across Emaar Hospitality Group in association with Emaar Entertainment
Spencer Yeo has worked in properties across California and Abu Dhabi, the seasoned operations professional will be expected to overlook all of the group's properties.
AccorHotels Group widens its reward offering for members of the Le Club AccorHotels loyalty programme with Elite Experience
The F&B director of Radisson Blu Hotel, Dubai Deira Creek talks loyalty, value and ultimate guest satisfaction
Inge Bouwmans joins as front office manager, Nafla Nabhan as human resources manager, and Magdalena Wells as training manager
Director of front office at Salalah Rotana Oman talks about what today's travellers expect from hotels