FOH Interview: Premier Inn Dubai Investments Park's Mohamed Elkholy

Mohamed Samir Helmy Elkholy, reception team member, Premier Inn Dubai Investments Park, says that it is important to listen to the guest and treat what they have to say with seriousness

FOH Interview: Nassima Royal Hotel's Kudzanayi Chigwedere

FOH Interview: Nassima Royal Hotel's Kudzanayi Chigwedere

Kudzanayi Chigwedere, the winner of AICR UAE's Receptionist of the Year award this year, has been working at the Nassima Royal Hotel for nearly two years

IHG brings back popular promotion programme

IHG brings back popular promotion programme

Rewards Clubs members can take advantage of this promotion on bookings made before November 17, 2018 and between December 13, 2018 and February 28, 2019

Luxury concierge company to make UAE debut at Abu Dhabi F1 Grand Prix

Luxury concierge company to make UAE debut at Abu Dhabi F1 Grand Prix

The luxury concierge company will be offering private and corporate global concierge services to the VIP clientele

FOH Interview: Kempinski Hotel Mall of the Emirates's Elena Guseva

FOH Interview: Kempinski Hotel Mall of the Emirates's Elena Guseva

Elena Guseva says communication skills are extremely important for butlers. The role demands a high level of emotional intelligence to ensure all dialogue is tailored to each guest

Hilton partners with Foursquare to launch new app feature

Hilton partners with Foursquare to launch new app feature

Guests at Hilton's 28 markets can receive travel tips from the Hilton Honors App

Millennium Resort Mussanah opens registration for Millennium Triathlon

Millennium Resort Mussanah opens registration for Millennium Triathlon

Registration is now open for the September 21, 2018 sporting event in Oman

FOH Interview: The Residence Tunis' Imed Ziedi

FOH Interview: The Residence Tunis' Imed Ziedi

Having served 22 years at The Residence Tunis, Tunisia, hotel concierge Imed Ziedi, the first Les Clefs d'Or in Tunisia, shares his goals and achievements

Les Clefs d'Or UAE elects ExCom for Bahrain Hotel Concierge Group

Les Clefs d'Or UAE elects ExCom for Bahrain Hotel Concierge Group

Four new members also pinned with the Golden Key to Les Clefs d'Or

The Kempinski kid: Interview with Kempinski Hotel Muscat's Luca Valdevit

The Kempinski kid: Interview with Kempinski Hotel Muscat's Luca Valdevit

Having grown up, professionally and personally, while working various jobs within Kempinski Hotels around the world, Luca Valdevit says the dynamic industry always keeps things interesting

AccorHotels combines Fairmont, Raffles and Swissotel loyalty programs

AccorHotels combines Fairmont, Raffles and Swissotel loyalty programs

The hotel operator has finally combined all loyalty programmes under its Le Club Accor Hotels programme

Protea Hotels named coolest hotel brand in South Africa

Protea Hotels named coolest hotel brand in South Africa

The Marriott hotel brand took the title for the 8th year in a row

Anica Roch joins Ajman Hotel as front office manager

Anica Roch joins Ajman Hotel as front office manager

The German national has moved to the UAE from the Maldives; this is her first time working in the Emirates

FOH Interview: Salalah Rotana Resort director of leisure Salah Hashish

FOH Interview: Salalah Rotana Resort director of leisure Salah Hashish

Salalah Rotana Resort director of leisure Salah Hashish says maintaining good relations with guests is one of the pillars of hospitality

After The Plaza Hotel, the Saudi delegation takes over Silicon Valley hotel during US visit

After The Plaza Hotel, the Saudi delegation takes over Silicon Valley hotel during US visit

The Four Seasons Silicon Valley is not accepting reservations from April 2-7, Recode reported

6 hotels that rely on robot staff for guest relations

6 hotels that rely on robot staff for guest relations

As hotels around the world are looking to up their digital game, these hotel robots are ahead of the curve


EDITOR'S CHOICE »
Abu Dhabi National Hotels (ADNH) eyes purchase of Dubai hotels
Business Abu Dhabi National Hotels (ADNH) eyes purchase of Dubai hotels

ADNH and First Abu Dhabi Bank have signed a loan facility agreement worth US$435.67m

Edge adds three Dubai hotels to its portfolio
Suppliers Edge adds three Dubai hotels to its portfolio

Architect firm appointed as lead consultant and design architect for three new hotels in Dubai

Al Bait Sharjah doubles up as museum and library
Business Al Bait Sharjah doubles up as museum and library

The boutique property inaugurated by Sultan Al Qasimi is valued at $55 million

HOT PRODUCTS OF THE WEEK»
Most stylish: World Woven Collection
Most stylish: World Woven Collection

Interface has launched a collection with a variety of accents inspired by global textiles

Caterer Middle East's new products
Caterer Middle East's new products

Caterer Middle East picks some of the best new F&B related products on the market

Most stylish: Row & Sons from A.Ronai
Most stylish: Row & Sons from A.Ronai

A. Ronai recently launched the wooden range of chef's tools


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ALSO IN HotelierMiddleEast.com »

Front Of House

Dubai's MICE bid wins up 24% from 2017

The business event wins in 2018 will deliver an estimated US$326.75m to the city over the next few years

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Back Of House

Recruitment: Hidden talents

Polished CVs and a mix of practical experience and higher education qualifications are needed to get ahead on the job

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Food & Beverage

Mandarin Oriental, Marrakech to host Michelin-starred chef

Hong Kong's Richard Ekkebus, who has won two Michelin stars for his restaurant Amber, will be in Morocco for a two-day residency on February 1-2, 2019

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People

Jannah Burj Al Sarab appoints new chief executive officer

The appointment comes ahead of the “influx of Muslim travellers to the region”

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Business

Waldorf Astoria Dubai International Financial Centre aims for spring debut

The second Waldorf Astoria in Dubai, UAE is now projecting a spring 2019 opening, after reports of a Q1 2019 debut

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LEISURE

ZR Group Holding to acquire Faqra Club Holding in Lebanon

The estimated US $38 million deal includes a total of 150,000 sqm land and leisure amenities

Read more