FOH Interview: Salalah Rotana Resort director of leisure Salah Hashish

Salalah Rotana Resort director of leisure Salah Hashish says maintaining good relations with guests is one of the pillars of hospitality

After The Plaza Hotel, the Saudi delegation takes over Silicon Valley hotel during US visit

After The Plaza Hotel, the Saudi delegation takes over Silicon Valley hotel during US visit

The Four Seasons Silicon Valley is not accepting reservations from April 2-7, Recode reported

6 hotels that rely on robot staff for guest relations

6 hotels that rely on robot staff for guest relations

As hotels around the world are looking to up their digital game, these hotel robots are ahead of the curve

Product is key says Hotelier Express' GM of the Year for branded/chain hotel

Product is key says Hotelier Express' GM of the Year for branded/chain hotel

Guzman Muela was named the GM of the Year in the branded hotel category during Hotelier Express Awards 2018

FOH Interview: Sundus Rotana Muscat's Mina Fathy

FOH Interview: Sundus Rotana Muscat's Mina Fathy

Sundus Rotana Muscat's assistant guest services manager Mina Fathy believes that paying attention to detail and being both friendly and service-oriented are vital skills within guest relations

FOH interview: Pullman Dubai Creek City Centre's Reda Zerrouk

FOH interview: Pullman Dubai Creek City Centre's Reda Zerrouk

Pullman Dubai Creek City Centre hotel manager talks about service

Hotelier Awards 2017 shortlist: Concierge/Guest Services Person

Hotelier Awards 2017 shortlist: Concierge/Guest Services Person

The front office heroes dealing with guests on a regular basis now vie for the title of Concierge/Guest Services Person of the Year at the Hotelier Awards 2017

Brand View: 'Entertainer Guest' app to enhance your guests' experience

Brand View: 'Entertainer Guest' app to enhance your guests' experience

The in-destination platform, set to launch in September 2017, will act as a mobile concierge offering hotel guests the ability to explore both the hotel and the UAE

SevenRooms to roll out at Jumeirah Group's Dubai restaurants

SevenRooms to roll out at Jumeirah Group's Dubai restaurants

Reservation, seating and guest management platform, SevenRooms, is set to improve guest experience, streamline F&B operations and unlock F&B data

Marriott Rewards and Starwood Preferred Guest announce new offers

Marriott Rewards and Starwood Preferred Guest announce new offers

By registering for the promotion, members will earn 1,000 Starpoints for eligible stays within the earning period at participating hotel

Six Senses launches Earth Lab to promote sustainability

Six Senses launches Earth Lab to promote sustainability

All properties now have a space dedicated to sustainability

Four Seasons Hotel Amman chief concierge handed golden keys

Four Seasons Hotel Amman chief concierge handed golden keys

Taleen Halaseh, the chief concierge at the Four Seasons Hotel Amman, received her golden keys from Les Clefs D'Or

Anantara property in Oman introduces service gurus

Anantara property in Oman introduces service gurus

Al Baleed Salalah by Anantara has rolled out specialised staff aimed at enhancing guest experience

Fairmont Bab Al Bahr management team switch roles

Fairmont Bab Al Bahr management team switch roles

The Fairmont Bab Al Bahr management team participated in a project called 'Wear My Shoe' where each member swapped roles with a colleague for a day

U by Emaar turns one and boosts member rewards

U by Emaar turns one and boosts member rewards

The expanded benefits include preferential stay rates at Emaar Hospitality Group's hotels

Technology key to sustaining F&B outlets: experts

Technology key to sustaining F&B outlets: experts

Restaurants need to keep pace with apps and embrace home delivery platforms, regional experts say


EDITOR'S CHOICE »
PHOTOS: 7 sumptuous iftars to try this in Dubai this Ramadan
Photos PHOTOS: 7 sumptuous iftars to try this in Dubai this Ramadan

Iftar offerings and deals you simply cannot miss this Holy Month

Winners at the Caterer Middle East Awards 2018 crowned
REPORTS Winners at the Caterer Middle East Awards 2018 crowned

Find out who won across 16 categories at the Caterer Middle East Awards 2018, which took place on May 9, 2018

Analysis: Saudi Arabia is now open for business
Business Analysis: Saudi Arabia is now open for business

Saudi Arabia has opened its doors to the world with its recent tourism announcements. Hotelier Middle East investigates what this will mean for the Kingdom's hospitality sector

HOT PRODUCTS OF THE WEEK»
Most stylish: World Woven Collection
Most stylish: World Woven Collection

Interface has launched a collection with a variety of accents inspired by global textiles

Caterer Middle East's new products
Caterer Middle East's new products

Caterer Middle East picks some of the best new F&B related products on the market

Most stylish: Row & Sons from A.Ronai
Most stylish: Row & Sons from A.Ronai

A. Ronai recently launched the wooden range of chef's tools


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ALSO IN HotelierMiddleEast.com »

Front Of House

Al Baleed Resort Salalah launches Balance Wellness by Anantara

The new wellness programme will be available in three, four and five-day packages

Read more
Back Of House

Marriott and Al Tayyar Travel Group sign agreement

The real-time connectivity agreement allows Al Tayyar direct access to Marriott International's global portfolio of hotels

Read more
Food & Beverage

Paris restaurant L'Avenue accused of turning away Arab guests

Middle-Eastern tourists from Saudi Arabia, the United Arab Emirates and Bahrain were told that the L'Avenue restaurant was fully booked

Read more
People

Fairmont Dubai partners with Al Noor Training Centre for Ramadan project

Thirty students joined Fairmont Dubai's leadership team in painting a truck that will distribute iftars to labourers during Ramadan

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Business

Makkah hotels in Saudi Arabia fully booked for last 10 days of Ramadan

There are 947 furnished apartments and hotels in Makkah with 162,493 rooms to accommodate pilgrims and visitors

Read more
LEISURE

M Hotel Downtown by Millennium launches health-club membership

The membership includes a 20% discount on the property's food & beverage and laundry facilities

Read more