News Analysis: what's next for hotel tech trends?

As hotels witness the introduction of tablet check-in and robot concierges, can technology and automation realistically replace personalisation?

Saudi hospitality industry adapts for millennials

Saudi hospitality industry adapts for millennials

Millennial travellers are forecast to become the dominant consumer group globally by 2020

Elaf's receptionist wins Saudi Excellence Award

Elaf's receptionist wins Saudi Excellence Award

Abdullah Al Sahli wins 'Best Receptionist' category of this year's Saudi Excellence in Tourism Awards - SETA 2016

Clefs d'Or awards 'UAE best concierge'

Clefs d'Or awards 'UAE best concierge'

As part of the 63rd annual Les Clefs d'Or UICH International Congress, one Dubai based concierge has been crowned "UAE Concierge of the Year 2015" by the organisation

63rd Les Clefs d'Or UICH International Congress

63rd Les Clefs d'Or UICH International Congress

The international congress of concierges is currently being held in Dubai at the JW Marriott Marquis

Hilton launch world's first robot concierge

Hilton launch world's first robot concierge

'Connie' the robot offers guests advice usually provided by a traditional (and human) concierge

Dubai hosts 63rd Clefs d'Or concierge congress

Dubai hosts 63rd Clefs d'Or concierge congress

Next month, Dubai will host the 63rd annual Les Clefs d'Or UICH International Congress, welcoming the world's most influential hotel concierge staff to the event

The only premium club in Beirut?

The only premium club in Beirut?

Phoenicia Hotel Beirut has added the newly refurbed Phoenicia Club to the hotel, claiming it is the Lebanese capital's only premium club lounge experience

Gloria Hotel rolls out 1Gbps WiFi technology

Gloria Hotel rolls out 1Gbps WiFi technology

High-speed connectivity for guests of Gloria Hotel provided by WiFi technology upgrade

Park Inn Muscat honours employee of the year

Park Inn Muscat honours employee of the year

Jordanian Hiba Al Syyad wins award after surpassing requisite skills

Emaar Hospitality Group launches loyalty programme

Emaar Hospitality Group launches loyalty programme

Loyalty programme titled 'U By Emaar' to offer rewards across Emaar Hospitality Group in association with Emaar Entertainment

CampbellGray Hotels appoints operations director

CampbellGray Hotels appoints operations director

Spencer Yeo has worked in properties across California and Abu Dhabi, the seasoned operations professional will be expected to overlook all of the group's properties.

Accor adds 'Elite Experience' to loyalty programme

Accor adds 'Elite Experience' to loyalty programme

AccorHotels Group widens its reward offering for members of the Le Club AccorHotels loyalty programme with Elite Experience

FOH interview: Aldert van Zyl

FOH interview: Aldert van Zyl

The F&B director of Radisson Blu Hotel, Dubai Deira Creek talks loyalty, value and ultimate guest satisfaction

Kempinski MOE welcomes new members to HR and FOH

Kempinski MOE welcomes new members to HR and FOH

Inge Bouwmans joins as front office manager, Nafla Nabhan as human resources manager, and Magdalena Wells as training manager

FOH interview: Alaa Ali

FOH interview: Alaa Ali

Director of front office at Salalah Rotana Oman talks about what today's travellers expect from hotels


EDITOR'S CHOICE »
EgyptAir: missing aircraft thought to have crashed
TRAVEL EgyptAir: missing aircraft thought to have crashed

A senior aviation source has anonymously confirmed that the plane crashed and fell

Procurement considered a
REPORTS Procurement considered a "cut off department"

According to Hotelier Middle East's Hospitality Procurement Report 2016, procurement teams have been tarred with the reputation of not working in collaboration with other departments in the hotel

Caterer Awards 2016 shortlist: Bar Manager
REPORTS Caterer Awards 2016 shortlist: Bar Manager

Who will be crowned Caterer Middle East bar manager of the year 2016?

HOT PRODUCTS OF THE WEEK»
Essential products: Uniforms
Essential products: Uniforms

Uniforms reach out to customers before your service does

Most Stylish: Axum Glassware
Most Stylish: Axum Glassware

Products by Al Accad Hotel Supplies can be customised with customers' logos

Three reasons to buy... LA Lampe Paris
Three reasons to buy... LA Lampe Paris

La Lampe's solar lamps are made from sustainable materials


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