This month, Grassroots mystery shoppers visited the seven new hotels on Yas Island, so Hotelier headed to Abu Dhabi armed with their findings. The hoteliers’ responses are below.
Crowne Plaza Abu Dhabi Yas Island (overall score 96%) and Staybridge Suites Abu Dhabi Yas Island (overall score 86%)
“We are absolutely delighted with this result, especially when the review took place just two weeks after we opened the hotel. Not only is it a great acknowledgement for the hotel, but it reinforces the confidence that we have had in our team and their capabilities from day one.”
Complex general manager, Crowne Plaza and Staybridge Suites Yas Island Abu Dhabi
Yas Island Rotana (overall score 88%) and Centro by Rotana, Yas Island (overall score 92%)
“We’re learning and improving everyday. We opened both hotels less than three weeks ago, but we have a great team and I welcome feedback so we can continue to get better. We will look at putting a screen in the lobby so guest can make a printout of tourism activities. Also, our standard is just a greeting, but we can take that further by saying ‘how can we help you?’ or ‘would you like a drink?’”
Complex general manager for Yas Island Rotana and Centro by Rotana Yas Island
Radisson Blu Abu Dhabi Yas Island(overall score 89%) and Park Inn Abu Dhabi Yas Island (69%)
“We also do a mystery shopper report on hotel services through an agency because we want to constantly improve the service.
“At the moment we’re really targeting meetings and events so we’re especially looking at our conference bookings. The first call was appalling, but it’s definitely improving now!”
Cluster general manager, Radisson Blu and Park Inn Abu Dhabi Yas Island